Senior Manager - Digital Product Management - eCRMS

American Express•Phoenix, AZ

13d•Hybrid

About The Position

The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for a Sr. Product Manager in the Sales domain Data & AI product team. The Sr. Product Manager will collaborate with stakeholders, users and partners to support and help create a compelling product vision, strategy and roadmap, and drive products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with Sales, marketing, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the customer in mind. The Sr. Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge - listening to our users - to help our teams iterate, test, and learn. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.

Requirements

5+ years of direct work experience in CRM Product management and Data management.
Experience working with business capability models and data architecture artifacts.
Experience understanding, interpreting and assessing adherence to policies and regulations.
Experience implementing solutions for data privacy, collection, access and retention policies including tools like Salesforce privacy center, Data loader.
Experience working across teams and business units for analysis, recommendations and execution.
Ability to work in white space to design and bring to life solutions for solving complex challenges.
Outstanding relationship and influencing skills to collaborate with internal and external partners.
Flexibility and a positive attitude, even when faced with challenges.
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and al

Nice To Haves

Prior experience with Salesforce CRM products and capabilities is a strong plus.

Responsibilities

Interacting with customers across the Blue Box, primarily within the Commercial and Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems.
Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.
Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction.
Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.
Partner with cross functional teams to ensure training and readiness is in place prior to launch.
Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.
Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform.
Defining and continually refining feature priority with business leaders.
Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria.
Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders.
Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog.
Establishing the product’s goals and reviewing success metrics to achieve success.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities