Senior Manager-Digital Product Management - Digital Wallets Partner Integrations

American Express•New York, NY

9h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. Amex Digital Labs is seeking a Senior Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market. This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams. How will you make an impact in this role?

Requirements

5+ years of experience in digital product management, with a track record of delivering high-impact solutions
Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines.
Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution
Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
Bachelor’s degree required

Responsibilities

Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.
Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.
Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.
Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed
Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.
Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities