Senior Manager, Digital Delivery and Enablement

Western Union•Austin, TX

14h•$140,000 - $170,000•Hybrid

About The Position

We are seeking a strategic, detail-oriented and results driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio. This role will be responsible for driving cross-functional initiative that accelerates digital transformation, enhances the operating model and standardizes and matures Product Management frameworks to ensure scalable, high-quality product delivery.

Requirements

8+ years of experience in process management, operations, or program delivery within a financial services or technology driven environment.
Demonstrated success managing complex, cross functional programs with diverse stakeholder groups.
Deep understanding of the digital product lifecycle, agile methodologies, and enablement practices.
Exceptional communication, leadership, and stakeholder management capabilities.
Experience with process mapping, change management, and project management methodologies.
Strong analytical skills with the ability to translate data into insights and recommendations.
PMP, SAFe, Agile, Lean Six Sigma, or similar process improvement certifications preferred.

Nice To Haves

Experience with digital banking, payments, or financial platforms.
Familiarity with tools like Jira, Confluence, Excel, and Power BI.
Ability to influence without authority and drive change in a matrixed environment.

Responsibilities

Lead and execute large scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle.
Partner with cross functional teams to develop, maintain, and communicate the Digital Product Roadmap.
Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities.
Create and maintain clear process documentation, workflows, governance models, and operating standards.
Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability.
Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working.
Monitor process performance using metrics and dashboards; synthesize insights and report progress to leadership.
Support audits, compliance reviews, and risk assessments related to digital delivery processes.
Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ).
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program