Senior Manager Delivery Management- Crew

CAE•Irving, TX

About The Position

About This Role Role & Responsibilities Responsible for making sure that product and services are being seamlessly delivered to the clients . In charge of a variety of tasks, such as leading project teams, rectifying issues, monitoring progress, tracking KPIs, and managing budgets. Take ownership of critical issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding product and service delivery Developing a deep understanding of projects to gain insights into the scope of delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the delivery Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Responsible for planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions and cross business domain within the aviation flight crew area. Works on high value (revenue) projects with large scale customer impact and able to operate under limited direction and minimal oversight. Able to support team that delineate requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects. Ability to provide strategic direction and plan strategically for current and future business needs. Strong knowledge of systems flows, engineering documentation, tools and architecture concepts is a plus. Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements where required. Expert in-depth knowledge and able to represent all customer’s and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill. Creates Business Plans/supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans. Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers.

Requirements

Minimum 15+ years related experience.
Crew Scheduling, Tracking and Crew business Rules expertise
Proven leadership ability.
Excellent written and verbal communication skills.
Ability to effectively interact and engage in executive (C-Level) discussions
Ability to lead and direct multiple projects simultaneously while delegating work
Able to achieve success by building extraordinary teams with exceptional people
Strong organizational, inter-personal and MS-office skills
Solid resource planning and problem-solving skills

Nice To Haves

Hands on experience/expertise ops area is a plus
DB experience Oracle or MongoDB etc.
Strong domain knowledge in Airline crew scheduling, flight crew planning, or flight operations is a plus
Strong knowledge of systems flows, engineering documentation, tools and architecture concepts is a plus.

Responsibilities

Responsible for making sure that product and services are being seamlessly delivered to the clients
Leading project teams, rectifying issues, monitoring progress, tracking KPIs, and managing budgets
Take ownership of critical issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding product and service delivery
Developing a deep understanding of projects to gain insights into the scope of delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Responsible for planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions and cross business domain within the aviation flight crew area.
Provide strategic direction and plan strategically for current and future business needs.
Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements where required.
Typically leads and coaches a team of subject matter experts and help them to upskill.
Creates Business Plans/supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans.
Serve as lead conduit between developers, architects, designers and with external and internal customers.