Senior Manager, Data Management Operations

Fidelity Investments•Westlake, TX

3d•Hybrid

About The Position

The Role We are seeking a highly motivated and responsive team player who is able to multi-task and has excellent analytic skills. Our work is highly collaborative and involves close coordination and excellent communication with our clients, market data vendors and key business and technology partners across Fidelity. The Senior Manager will manage the planning processes and resource allocation within the team. Will oversee the daily workload distribution to ensure core helpdesk and project assignments are equitable, challenging, and are completed in an accurate and timely manner. The Manager will also be responsible for ensuring that service level agreements are met and that all Help Desk support activities are completed as well as, oversight of specific data processes, and the execution of manual reporting and other validation activities. Partnering with other Senior Managers globally to ensure daily data management responsibilities and helpdesk coverage are met and aligned with business needs. Working with the Director, technology, customers, business and systems partners, the Senior Manager will plan and prioritize operational projects and manage team efforts end-to-end. The Team The Global Data Services (GDS) team within Fidelity Fund and Investment Operations (FFIO) is a global, investment data management organization that specializes in the sourcing, analysis, integration, management and distribution of security, index, and portfolio data. GDS provides these data services for reference, evaluative, performance and analytical data in support of global investment decision making organizations. Data Management Operations (DMO), a division of GDS, specializes in managing, integrating and validating vendor and Fidelity-defined data associated with investment entities (securities, issues, brokers, funds, portfolios and index data).

Requirements

Bachelor's degree in Finance or related field required.
8+ years of Financial Services Industry experience working with Market reference data
Experience working with third party data providers such as Bloomberg, RIMES, Thomson Reuters, IDC, and industry ratings vendors
Demonstrated experience in Project/Process Management methodologies such as Agile, Six Sigma, Lean
In depth understanding of data analytics with a consistent track record of delivering actionable insight through analysis
Self-starter requiring minimum supervision
Demonstrable ability to multi-task, prioritize and meet deadlines
Works collaboratively to achieve the team's overall goals and objective
A critical thinker and a problem solver while bringing attention to details and accuracy
Proven track record to work independently and multi-functionally with all levels of associates, management, technology and other business partners
Able to lead interaction with clients, end users of the data and senior management
Expert level in-depth understanding and knowledge of applicable business processes
Excellent written and verbal communication, particularly when discussing complex issues
Excellent interpersonal skills
Solid Organizational, Project and Process Leadership skills applying industry standard methodologies
Highly experienced with financial market reference data
Strategic problem solver able to plan ahead but also able to deliver to that plan
Proactive participation & management of varied projects/initiatives
Bring thought leaderships in innovative ways for continuous process improvements
Good working knowledge on the latest technology trends while leading various automation techniques including machine learning

Nice To Haves

Prior experience in coding, data queries/data visualization and BI reporting tools / applications preferred
Experienced with one or more programming applications/languages such as SQL, R, Python
Conceptual or working knowledge on Cloud infrastructure

Responsibilities

Manage the planning processes and resource allocation within the team.
Oversee the daily workload distribution to ensure core helpdesk and project assignments are equitable, challenging, and are completed in an accurate and timely manner.
Ensure that service level agreements are met and that all Help Desk support activities are completed.
Oversight of specific data processes, and the execution of manual reporting and other validation activities.
Partnering with other Senior Managers globally to ensure daily data management responsibilities and helpdesk coverage are met and aligned with business needs.
Plan and prioritize operational projects and manage team efforts end-to-end.
Develop strategies and build database queries to analyze and validate data
Lead detailed data analysis to support changes to various data areas
Proactively analyze and solve problems and issues associated with the data
Be a leader/SME in understanding the investment process and the products supported by DMO
Play a lead role in engaging the business customers to understand data-related issues
Ability to transform data into actionable insight, both for data quality projects and run the business
Lead data management projects/initiatives involving multiple business partners and provides domain expertise
Mentor, guide and onboard junior associates on data analytics and operations activities and share knowledge with peers
Be an active participant in project/portfolio metrics generation
Facilitate high standards in document management for processes and procedures
Be a leader in adopting changes
Adhere to Fidelity's Risk & Control policies & procedures