Senior Manager - Data Governance & Management

American Express•Phoenix, AZ

10h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Travel & Lifestyle Services (TLS) is a core pillar of the American Express value proposition, delivering differentiated travel, concierge, and lifestyle experiences to Card Members globally. As TLS continues to expand its digital capabilities, partner ecosystem, and personalization strategies, data plays a critical role in enabling seamless customer experiences, operational excellence, and responsible growth. Within this context, the TLS Data Office plays a critical role in operationalizing enterprise data governance, embedding data risk management practices, and ensuring that TLS data—across customer, travel, and partner domains—is accurate, secure, well-governed, and fit for purpose. Role Description: Travel & Lifestyle Services (TLS) is a key differentiator for American Express, delivering premium travel, concierge, and lifestyle experiences to Card Members globally. As TLS continues to expand its digital ecosystem, partnerships, and personalization capabilities, strong data governance is essential to ensure data is trusted, secure, and compliant across a complex landscape of internal and third-party platforms. American Express continues to invest in enterprise data management, and as part of this journey, we are seeking a Senior Manager – Data Governance (TLS) to support the implementation and execution of data governance, data risk management, and data lifecycle practices within TLS. This role will partner closely with TLS business teams, technology, third-party partners, and the Enterprise Data Office to ensure alignment with enterprise policies and standards, including data lifecycle management, third-party data governance, and data retention requirements. Reporting to the Director, TLS Data Office, this role will be instrumental in strengthening data governance practices, improving data quality and lineage, and mitigating data risks across customer, travel, partner, and servicing data domains.

Requirements

Bachelor’s degree in Information Technology, Data Management, Business Administration, or related field.
5–8+ years of experience in data governance, data management, data risk, or data controls, preferably within financial services, travel, or digital platforms.
Strong understanding of data governance concepts including data lifecycle, data lineage, data quality, metadata, and data ownership.
Experience working with complex data ecosystems, including third-party data integrations and partner-driven platforms.
Experience implementing data controls and governance frameworks aligned to enterprise policies and standards.
Understanding of data retention, records management, and regulatory considerations impacting customer and transaction data.
Ability to translate enterprise data policies into practical implementation within business domains.

Nice To Haves

Experience in travel, hospitality, loyalty, or lifestyle services domains.
Familiarity with Authoritative Data Source (ADS), Master Data Management (MDM), and enterprise data architecture concepts.
Experience with data governance and metadata tools (e.g., Collibra, Manta).
Experience working with APIs, digital platforms, and partner ecosystems.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and stakeholder management skills, with the ability to influence across business and technology teams.
Experience with data visualization and reporting tools (e.g., Tableau, Power BI).
Professional certifications such as CDMP, DCAM, or equivalent are a plus.
Ability to manage multiple priorities in a fast-paced, matrixed environment with evolving business needs.

Responsibilities

Partner with TLS business teams, technology teams, and Enterprise Data Office stakeholders to understand data flows, data sourcing, and usage across the TLS ecosystem.
Drive the implementation of enterprise data governance policies and standards (e.g., AEMP70), including data lifecycle management, data classification, and data control requirements across TLS use cases.
Lead identification, assessment, and mitigation of data risks across TLS data domains, including customer, travel booking, partner, and servicing data.
Oversee data governance for third-party data exchanges (e.g., travel partners, suppliers, platforms), ensuring appropriate controls, lineage, and accountability are in place in alignment with enterprise policy.
Support the establishment and governance of Authoritative Data Sources (ADS), System of Record (SOR), and System of Origin (SOO) classifications for TLS data assets.
Partner with Data Stewards, Data Custodians, and Business Unit Data Office (BU DO) roles to ensure clear ownership, accountability, and stewardship of Critical Data Elements (CDEs).
Drive data lineage documentation across the TLS data supply chain—from data capture (customer/partner) through processing and consumption (analytics, servicing, reporting).
Lead data quality and control initiatives, including defining, implementing, and monitoring controls aligned to the enterprise Data Control Inventory and risk-based layering approach.
Support data retention and deletion practices in alignment with enterprise record management policies (AEMP08), ensuring TLS data is retained and disposed of in compliance with legal and regulatory requirements.
Partner with product and engineering teams to embed data governance requirements into platforms, APIs, and digital products (e.g., travel booking platforms, partner integrations).
Drive governance for personalization and analytics use cases, ensuring data is fit-for-purpose, compliant, and sourced from trusted systems.
Support data incident management, root cause analysis, and remediation efforts in collaboration with Control Management and risk partners.
Develop reporting, dashboards, and metrics to monitor data governance maturity, data quality, and data risk across TLS.
Influence and educate stakeholders across TLS to build a strong culture of data accountability and governance.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities