Senior Manager Data Governance & Management

American Express•Phoenix, AZ

6h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. Role Descriptions: The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth. American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Sr. Manager of Data Governance & Management. This role will support the identification, design, development, implementation, and management of robust data controls across the enterprise. Reporting to the Director, Data Governance & Management, this critical role will be instrumental in strengthening our data governance framework and mitigating key data risks within a complex and highly regulated financial services environment. This role will collaborate closely with business units, technology teams, and risk management functions to ensure the integrity, accuracy, and security of our valuable data assets.

Requirements

Bachelor's degree in information technology, Data Management, Risk, Business Administration, or related field.
5+ years of experience in data governance, data risk, internal controls, or audit in the financial services or highly regulated industry.
Experience in Data Architecture, Master Data Management, authoritative data sourcing strategies, or major data transformation initiatives focusing on advancing curated, high quality enterprise data sets.
Solid understanding of Data Management and Data Governance concepts with the ability to be an advocate for architecture that supports Amex’s governance/management of data.
Demonstrated experience designing and implementing data controls.
Working knowledge of financial services regulations and data compliance requirements (e.g., BCBS 239, CCAR, GDPR).
Strong analytical, problem-solving, and documentation skills.
Effective verbal and written communication with the ability to present data and control findings to non-technical stakeholders.
Ability to manage multiple workstreams and meet deadlines in a dynamic, matrixed environment.
Ability to work and communicate with both business and technical teams at various levels.
Proven track record of driving results in a fast-paced environment often with significant ambiguity.
High degree of organization, individual initiative and personal accountability and resiliency.

Nice To Haves

Familiarity with data governance tools and technologies (e.g., Collibra, Manta).
Experience working with data reporting and visualization tools (e.g., Tableau, Power BI).
Professional certifications such as CISA, CRISC, CDMP, or equivalent are a plus.

Responsibilities

Support the Director in the execution of the enterprise data control strategy by leading the identification and remediation of data control gaps across critical data domains.
Support the development and refinement of embedded data risk assessments by collaborating with the Data Policy and Standards team to interpret enterprise data management requirements.
Partner with business units, technology teams, Business Unit data offices, data stewards, and compliance stakeholders to understand data flows, identify data risk, and define control implementation strategies.
Assist in maintaining the Data Risk Pillar’s integration into key governance processes by tailoring assessment tools and control requirements to business needs.
Identify and assess candidate certified systems (SOO, SOR, ADS) for CDEs based on definitions, guiding principles, and standards of care.
Leading the communication of requirements to product/platform teams and driving the implementation, enforcement of EDO policy and data management standards across systems.
Collaborate with Business Unit data offices and business unit teams to identify, assess, and document data risks.
Support the Director in conducting credible challenge of risk assessment results and tracking the effectiveness of implemented data controls.
Monitor industry trends, regulatory expectations, and internal risk appetite to support the continuous improvement of embedded data control practices.
Work closely with the product and tech teams to define requirements for automated control monitoring, dashboards, and reporting solutions.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities