Senior Manager - Data Analytics

American Express•New York, NY

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Product Data Analytics team within USCS is a key function that informs and drives product strategy and customer experience through data driven insights. This team is at the core of producing outstanding statistical methodologies and techniques to better understand customer level economics and behavioral trends for consumer card products. How will you make an impact in this role? The Senior Manager of Product Data Analytics will lead analytical projects to support and inform the U.S. Consumer Cobrand Product strategy and product refreshes. As a partner to the entire Co-Brand team, this is a great opportunity to gain exposure to leaders within the USCS organization, as well as portfolio management and strategic initiatives. The role will work cross functionally across several groups including Product Management, Marketing, Finance, and Analytics to inform business insights and drive strategies through data analytics. This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires outstanding relationship management skills to partner with multiple stakeholders and drive results.

Requirements

Bachelor’s degree required and Master’s degree preferred in the following areas: Analytics, Business Administration, Statistics, Mathematics, Physics, Engineering, Data Science, Quantitative Economics, or related quantitative fields.
3 plus years professional experience driving performance optimization through the application of advanced decision sciences.
Strong hands-on expertise using big data programming languages to manipulate large-scale datasets and perform statistical analysis (e.g. SQL, Python, and Big Data analytic techniques).
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
Ability to understand data and synthesize it into real-world meaning.

Nice To Haves

Strong critical thinking abilities and analytical skills, with an innovative approach to solving practical problems.
Superior strategic thought leadership.
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.
Sound knowledge of Machine learning algorithms, statistics, data mining, regression, and research methods.
Good understanding of card economics with proven success in driving business results via strategic analysis.
Exceptional verbal, written, and interpersonal communication skills – enjoys working as part of a larger team and fostering relationships.

Responsibilities

Help deliver world class credit card products and influence value proposition and membership strategy through data analytics.
Use advanced analytics to study customer behavior and deliver actionable recommendations for strategic decision making.
Communicate insights to U.S. Consumer Card leadership team and cross-functional partners to shape Co-Brand portfolio strategy.
Develop strong relationships with internal partners to understand and help frame key business problems.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities