Senior Manager - Data Analytics

American Express•New York, NY

7d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Enterprise Acquisition Products and Platforms (EAPP) team operates with mission to create customer centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EAPP is the integration of diverse skills across all its remits. The Acquisition Analytics team within the broader Enterprise Digital Experimentation & Analytics (EDEA) team in EAPP supports optimization of our acquisition experiences (Shop, Member Get Member, Apply, Global Post-Approval, etc.) through insights and experimentation. The team specializes in using data driven insights and best experimentation practices around digital product usage to drive improvements in customer experience, to deliver higher satisfaction and business value. This Manager role will report to the Director of Acquisition Experiences and will be based in New York. The candidate will be responsible for spearheading the US Consumer Acquisition Analytics, driving optimized experiences across our core acquisition journey domains.

Requirements

Post graduate degree in business, economics, statistics, mathematics, engineering or finance preferred
Minimum 3 years of relevant analytics experience with a background in quantitative business analysis and statistical techniques; experience in risk analytics, digital analytics and design of experiments preferred
Excellent problem-solving skills and the ability to translate technical findings into business-relevant insights
Strong communication skills, with experience supporting storytelling efforts for diverse audiences
Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe
Proficiency in SQL, Python, Adobe Analytics, data visualization tools such as Tableau or Power BI, and experience with experimentation tools strongly preferred
Experience working on data integrations with partners, with a track record of consistently delivering results though developing advanced analytics and platforms

Responsibilities

Drive strategic analyses to uncover actionable insights for the Prospect & Customer segments, focused on driving US Consumer Shop efficiency and therefore boost business revenue
Partner with the broader team closely to inform hypotheses, and drive the culture of experimentation on Consumer Shop
Spearhead analytics focused on creating best-in-class digital user experience & maximizing acquisition outcomes
Define and build KPIs to monitor performance of acquisition experiences
Support the development of new products and capabilities
Deliver readout of new launches uncovering insights and learnings that can be utilized to further optimize the journey
Managing the Content Square relationship, drive evolution & acceleration of use cases to optimize Enterprise value

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities