Senior Manager, Customer Success Managers
About The Position
We’re looking for a Senior Manager, Customer Success to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense. As a leader in our Customer Success organization, you’ll partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure our CSMs are delivering exceptional engagements - from high-impact demos that win new business to adoption campaigns that drive long-term success. You’ll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets.
Requirements
- 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years leading high-performing teams.
- Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
- Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
- Thrives in a fast-paced, high-growth environment and enjoys building for scale.
Responsibilities
- Lead & Develop a High-Impact Team: Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.
- Drive Client Value: Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.
- Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most.
- Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
- Cross-Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.
Benefits
- Competitive compensation package
- Equity opportunities
- Comprehensive health, dental, and vision coverage
- Flexible PTO and remote work options
- Learning & development resources
- A high-impact role in a fast-growing, mission-driven company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
