Senior Manager, Customer Renewals

MicroStrategy Services • Tysons Corner, VA

1d

About The Position

The Role: The Senior Manager, Customer Renewals will lead a team of direct reports responsible for driving customer retention and growth across a portfolio of North America-based clients. This individual will oversee customer renewals, negotiate contracts, and guide customers through cloud migration initiatives, ensuring adoption of Strategy technology solutions. The role requires a balance of strategic leadership, customer-facing expertise, and operational excellence.

Requirements

• 5+ years of experience in customer-facing roles, preferably in SaaS, cloud, or enterprise software environments.
• Proven experience managing a small team of high-performing individuals.
• Demonstrated ability to drive cloud migrations, renewals, and customer negotiations.
• Strong executive presence; comfortable engaging with senior-level stakeholders.
• Exceptional communication and relationship management skills.
• Analytical mindset with ability to interpret data to inform strategy.
• Client-focused with a track record of advocating for customer success.
• Self-starter, able to identify areas for process improvement and implement solutions.
• Bachelor’s degree or equivalent experience

Nice To Haves

• Advanced degrees a plus.
• Fluent in English; additional languages a plus but not required.

Responsibilities

• Lead, mentor, and manage a team of Customer Renewal Specialists, fostering a high-performing, collaborative culture.
• Own the end-to-end subscription and contract renewal process, including forecasting, quoting, negotiation, and collection of customer approvals.
• Partner with Sales, Customer Success, Product, and Marketing teams to define account strategies, cloud adoption plans, and revenue objectives.
• Collaborate with Sales and Customer Success to identify opportunities for upsell, cross-sell, and improved product adoption.
• Negotiate renewal terms, pricing, and contracts with senior-level stakeholders to maximize retention and growth.
• Develop strategies to prevent churn and defend against contract attrition.
• Stay informed on industry trends, SaaS best practices, and emerging technologies to provide strategic guidance to customers and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees