Senior Manager, Customer Insights – Robotics & Digital Surgery

Johnson & Johnson Innovative Medicine•Cincinnati, OH

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Johnson & Johnson is recruiting for a Senior Manager, Customer Insights – Robotics & Digital Surgery to join our MedTech Surgery business located at our Santa Clara, CA site with an alternate location of Cincinnati, OH. About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting! Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Senior Manager, Customer Insights is responsible for market analytics and managing primary and secondary market research within Global Strategic Insights (GSI) in support of the Robotic Surgery Platforms. The position will serve as a representative on the Business Unit Insight team, serving as a key partner for Global Strategic Marketing. Role will require a high degree of business acumen and understanding; must be able to proactively recommend tools and techniques to support primary market research, secondary market sources, and marketplace understanding needs across the business. Position will have responsibility for managing, prioritizing, and executing strategic and tactical marketplace insight projects and activities.

Requirements

BS/BA in business, marketing, statistics, mathematics, or related field is required; MBA or MS or other advanced degree is preferred
A minimum of seven (7) years of progressive experience in primary market research, secondary market research, forecasting, strategic insights, business analytics, or a related field is required
Experience in the medical device, medical technology, hospital specialty, or healthcare field is required
Knowledge and experience designing and completing primary marketing research, including questionnaire design, methodology selection, and learning plan development is required
Experience in end-to-end vendor and project management, including drafting RFPs, evaluating proposals, negotiating scope, managing timelines and budgets, and overseeing data quality
Experience in holistic strategy execution, seeing the big picture, integrating market, competitive, and primary research data into clear direction, driving multi-disciplinary alignment through influence is required
Thorough working knowledge and experience with forecasting market performance and/or product/services revenue for up to a minimum of three years into the future is required; Excel proficiency is required
Proven track record of working in a matrix environment where a high degree of collaboration is required
Due to the nature of information reviewed in the role, candidate must be able to demonstrate a high level of discretion and confidentiality is required
Excellent verbal and written communication skills, proficiency in Microsoft PowerPoint, Excel, and WORD are required
May require up to 20% travel (domestic and international)

Nice To Haves

Experience in surgical robotics or hospital capital equipment is preferred
Knowledge of and experience with secondary market research tools (eg DRG, Premier, Health Verity, Provider databases) and techniques is preferred

Responsibilities

Demonstrate an ability to manage, create, influence, and implement high-impact tactical and strategic marketplace understanding and learning plans. This includes primary and secondary research as well as forecasting.
Demonstrate an ability to influence multiple collaborators, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof
Support platform business partners in: New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.
Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning.
Proactively complete and deliver fact-based insights and analytics programs to address priority business needs and opportunities.
Collaborate with business partners globally to develop long term plans grounded in market dynamics and customer insights to accelerate business growth and competitiveness.
Flawless execution of all insight & forecasting activities.
Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals.

Benefits

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Employees are eligible for the following time off benefits:
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year

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