Senior Manager, Customer Growth Account Management

Tricentis•Austin, TX

12h•Hybrid

About The Position

Who we are: Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally unique way to perform software testing. An approach that is automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world. The Senior Manager, Strategic & Solex CGAM is responsible for leading and scaling two of Tricentis’ most critical post-sales motions: our Strategic CGAMs, who manage top-tier enterprise accounts, and our Solex CGAMs, who support customers purchasing through the SAP Solex partnership. This role ensures customers are using our products, realizing value, renewing with confidence, and expanding intentionally. The ideal candidate is highly organized, detail-oriented, and an exceptional coach, particularly skilled at guiding teams through complex stakeholder dynamics, tough customer conversations, and high-stakes renewals. This leader brings clarity, accountability, and precision to the customer journey while partnering closely across Sales, Product, Support, and Alliances.

Requirements

Bachelor's or Associate's Degree and 8+ years of experience in Sales or CX and 3+ years in management
Proven experience leading Customer Success, Account Management, or Customer Growth teams in enterprise SaaS
Strong organizational skills with exceptional attention to detail
Demonstrated ability to coach teams through complex renewals and difficult customer conversations
Comfort operating in ambiguity while building structure and repeatability
Strong cross-functional leadership and communication skills

Nice To Haves

Experience managing or partnering in channel / alliance-based motions (Solex, SAP, or similar preferred)

Responsibilities

Lead & Coach High-Impact CGAM Teams
Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts
Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership
Coach CGAMs on: Navigating tough customer conversations Driving clarity when value is not being realized Multi-threading effectively across executive, technical, and operational stakeholders
Build a culture of ownership, preparation, and accountability
Drive Usage, Value Realization, and Customer Health
Ensure teams clearly understand: Whether customers are actively using Tricentis products Whether customers are realizing measurable value
Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges
Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity
Operational Excellence & Forecasting Precision
Ensure disciplined execution across: Renewal management Expansion identification Accurate, timely forecasting
Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning
Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities
Clarity Across Post-Sales Roles & Partnerships
Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners
Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes
Partner cross-functionally to remove friction and improve the customer experience
Enable Growth, Not Just Retention
Ensure growth is a deliberate motion, not an afterthought
Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes
Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations