Senior Manager Customer Engagement

Brenntag•Wayne, NJ

57d

About The Position

The Senior Manager, Customer Engagement is responsible for leading regional teams to deliver exceptional, connected, and customer-centric experiences across North America. This role acts as the key bridge between customers, business units, and internal operations - ensuring that every interaction reflects a deep understanding of customer needs, market dynamics, and strategic business priorities. The Senior Manager will partner closely with Sales, Operations, Supply Chain, and Digital Experience teams to align service delivery with business goals, strengthen relationships, and enhance customer loyalty. This leader will play a pivotal role in embedding customer centricity at the heart of our business units while fostering collaboration and insight sharing across global teams.

Requirements

Extensive experience in customer engagement, account management, or customer experience leadership within a global or regional context.
Solid understanding of the market landscape, competitive dynamics, and customer expectations within relevant industries.
Experience partnering with cross-functional business units to align customer service with strategic objectives.
Strong analytical skills with the ability to translate insights into practical, customer-focused actions.
Excellent written and verbal communication skills with a strong presence in customer and internal discussions.
Customer Centricity: Passion for delivering experiences that create connection, trust, and long-term partnership.
Business Acumen: Strong understanding of business unit priorities, market trends, and Customer Service differentiators
Leadership: Skilled in leading diverse, regional teams toward common goals with empathy and accountability.
Collaboration: Proven ability to partner across functions and geographies to align customer engagement with business strategies.
Strategic Insight: Ability to interpret customer feedback and market intelligence to influence decisions and drive improvement.
Agility and Problem Solving: Quick to assess challenges, propose solutions, and act decisively to maintain customer satisfaction.
Communication and Influence: Excellent interpersonal skills with the ability to engage and influence at multiple organizational levels.

Responsibilities

Lead and Empower Regional Teams
Partner with Business Units to Drive Market-Aligned Service
Deliver Tailored, Customer-Centric Solutions
Strengthen Relationships and Build Trust
Collaborate for Business Alignment and Impact
Drive Customer Experience Excellence
Respond with Agility and Ownership
Report, Analyze, and Share Insights
Simplify and Streamline for Efficiency

Benefits

Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)

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