Customer Engagement Manager
About The Position
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : New York Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations. About the Team: The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations.
Requirements
- Bachelors in business management or other related fields
- 3+ years of experience in a Sales-type role.
- Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance.
- Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
- Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines.
- Excellent listening, oral, and written communication skills.
- Self-starter with the ability to work independently and manage priorities.
- Ability to work under pressure in a fast-paced environment and think outside the box.
- Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
- Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
- Detail and goal oriented.
- Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.)
Responsibilities
- Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings
- Understand client business needs, gather requirements and recommend best practices through direct client interaction
- Work closely with cross-functional teams to assemble services that meet the client’s needs
- Prepare cost and timeline estimates, and set client expectations
- Manager opportunities and pipeline
- Communicate requirements and handover deals to the Deal Service delivery team for execution
- Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance
Benefits
- Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
