Senior Manager, CRM Tooling & Integrations

Bombas • New York, NY

6h • $150,000 - $180,000 • Onsite

About The Position

We are looking for a strategic, systems-oriented, and business-minded team player to join our Growth Marketing – Retention team as our Senior Manager, CRM Tooling & Integrations, reporting directly to our Director of Retention. The ideal candidate has 6–8+ years of experience owning or heavily influencing CRM platforms in eCommerce environments and brings deep experience across ESPs, CDPs, and lifecycle tooling.
This is an opportunity to architect and evolve the systems that power lifecycle marketing at Bombas — helping us move faster, reduce friction, and scale retention more sustainably over the next several years.

Requirements

• 6–8+ years of relevant experience in MarTech, CRM systems, or lifecycle enablement
• Hands-on experience owning or influencing an ESP (Braze strongly preferred)
• Experience working with a CDP or customer data platform
• Strong conceptual understanding of APIs, webhooks, event tracking, and identity resolution
• Experience within the Shopify ecosystem, including custom integrations
• Proven ability to scope and project-manage cross-functional technical initiatives

Nice To Haves

• You are a systems thinker who enjoys untangling complexity and building clarity
• You balance technical rigor with business pragmatism
• You are comfortable pushing back on low-impact requests
• You communicate clearly across both technical and marketing audiences
• A team player who is willing and happy to help
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

Responsibilities

• Unblocking lifecycle marketing execution by resolving tooling, data, and integration issues across Braze, Attentive, Shopify, and our CDP
• Translating marketing requirements into clear, executable technical briefs that reduce back-and-forth with Engineering and Data Teams
• Owning day-to-day CDP health, identity resolution, event reliability, and downstream data integrity
• Leading the migration of transactional emails into our ESP and improving system reliability across transactional flows
• Identifying and prioritizing CRM-related tech debt, including noisy event data and fragile custom integrations
• Developing and maintaining a 12–24 month CRM tooling roadmap grounded in ROI, customer experience, and scalability
• Evaluating new vendors and AI-driven capabilities, and project-managing implementation when warranted
• Building strong cross-functional trust across Growth, Engineering, Data Platforms, Customer Analytics, and Digital Product

Benefits

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed