Senior Manager - CRM Sales Operations

ServiceNow • San Diego, CA

41d

About The Position

We are seeking a proven & experienced sales operations professional to partner with our VP, AMS CRM Sales and team.  You will be responsible for all aspects of sales planning and operations; including the overall efficiency and effectiveness of the CRM Major Area.  The ideal candidate will have experience serving as a strategic business partner and trusted advisor to a large sales team; building and delivering strategy, planning and operational capabilities in a growing sales organization; and partnering with sales and cross-functional leadership to drive GTM strategy, increase sales productivity and operate efficiently at scale. This leader will drive improvements in planning, reporting, quota, operational cadence and sales programs.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years sales strategy and sales ops experience
• Sound business acumen; deep knowledge of sales & GTM strategy
• Keen structured problem-solving and analytical abilities; able to frame a business problem, analyze options and provide recommendations
• Adept at building trusted relationships and influencing at all levels
• Excellent communication skills (verbal and written); able to convey complex ideas in a clear, concise manner for exec audiences
• Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
• Sharp operational mindset; skilled at building processes to scale
• A win as a team approach and always has their teammate's back

Nice To Haves

• Desired: Bachelor's degree

Responsibilities

• Partner with AMS CRM Sales VP + leadership team to execute strategy through planning & operations
• Establish and execute a proactive operational cadence to ensure the health of the business (forecasting, pipeline generation, business reviews, etc.)
• Own annual planning activities including org structure, growth projections, headcount, territory & quota setting and coverage
• Collaborate across GTM Strategy, Sales Operations, FP&A and Marketing to ensure alignment & successful execution of strategic initiatives
• Support onboarding and offboarding for sales reps, help prepare QBRs, and ensure accurate forecasts
• Identify opportunities to automate / streamline tasks utilizing ServiceNow workflows
• Drive pipeline through operational support and analytics
• Manage commissions questions and escalations with support from VP, AMS Sales Operations
• Drive operational excellence to help sales exceed its goals

Benefits

• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees