senior manager, crisis communications

Starbucks Coffee Company•Seattle, WA

2d•Onsite

About The Position

Now Brewing - senior manager, crisis communications! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a senior manager on our Global Communications team, you will lead and support in the implementation and measurement of high-impact, integrated communications plans across various disciplines within corporate communications, with a focus on reputation communications and the goal of protecting and elevating the Starbucks business and brand with all stakeholders. The ideal candidate has a passion for crisis communications with a drive to support and protect the brand. You are comfortable working in a fast-paced environment that will require collaboration across multiple business groups to develop communication strategies that drive engagement and builds audience. As a key leadership function within the organization, you will also be expected to provide timely strategic communications counsel to all levels, including senior leaders. Passion for and demonstrated success with media relations is a must, as this role is critical to serving as an advocate and defender of the company's reputation, with critical issues and crisis communications responsibilities. As a senior manager, external communications you will Lead Strategy & Planning: Develop and execute external communications strategies that support labor relations priorities and reinforce Starbucks commitment to partners. Create Clear, Human Messaging: Translate complex topics into simple, actionable communications that build trust and drive the external narrative. Partner Across Teams: Work closely with Labor Relations, Retail Communications, Legal, Social/Digital and Internal (Partner) Communications to ensure alignment and consistency across channels. Manage Media Relations Strategy and Execution: Drive proactive and reactive earned media opportunities from start to finish. Advise Leaders: Serve as a trusted communications counselor to senior leaders on labor topics, providing scenarios, options, and recommendations. Monitor & Respond: Keep your finger on the pulse of the external environment and ensure readiness to respond and adapt as needed.

Requirements

Bachelor's degree and a preferred minimum of 7 years of advanced experience in consulting and working with senior leaders in the design, development, and execution crisis, issues and labor relations communications strategies and initiatives.
Preferred minimum of 7 years leading a high-performing team and agency partners.
A solid understanding of labor relations and the communications needs required to support this function.
Experience establishing collaborative initiatives with multiple departments.
Demonstrated project management experience, providing effective oversight across the design, delivery, and outcome stages.
Demonstrated ability to effectively manage time, prioritize tasks, work independently, and maintain confidentiality.
Excellent communication and facilitation skills, a proven track record of building strong collaborative relationships with senior stakeholders.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

Develop and execute external communications strategies that support labor relations priorities and reinforce Starbucks commitment to partners.
Translate complex topics into simple, actionable communications that build trust and drive the external narrative.
Work closely with Labor Relations, Retail Communications, Legal, Social/Digital and Internal (Partner) Communications to ensure alignment and consistency across channels.
Drive proactive and reactive earned media opportunities from start to finish.
Serve as a trusted communications counselor to senior leaders on labor topics, providing scenarios, options, and recommendations.
Keep your finger on the pulse of the external environment and ensure readiness to respond and adapt as needed.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.