Senior Manager, Controls & Governance

Zayo Group

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is looking for a rare operator — a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs. Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making — ensuring leadership has real-time clarity into performance, risk, and execution health. This is not just a maintenance role. This is a build-and-elevate role.

Requirements

Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments
Minimum of five (5) years in senior program, operations, or governance leadership roles
Experience building or transforming operational controls and reporting frameworks
Demonstrated ability to standardize processes across complex organizations
Advanced expertise in Excel/Google Sheets and performance reporting
Strong executive communication and stakeholder influence skills

Nice To Haves

Deep familiarity with OSP fiber construction, and/or ISP networking delivery models
Experience with Salesforce, Sitetracker, or similar platforms
Background in PMO transformation or operational excellence
Experience building dashboards/reporting ecosystems from the ground up
Lean or Six Sigma experience

Responsibilities

Build the Controls Engine for OSP Delivery
Architect and implement governance and controls frameworks supporting fiber construction programs
Establish operational guardrails ensuring consistency across markets and teams
Create scalable mechanisms to monitor schedule, cost, quality, and execution health
Identify systemic risk patterns and implement preventative controls
Drive accountability and performance discipline across project teams
Build and manage a team of nine control PMs.
Define team structure, roles, and capabilities required to support expanding OSP programs.
Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function.
Establish and scale a high-performing Controls & Governance function aligned to business growth.
Actively mentor team members, strengthening both technical capabilities and business judgment.
Foster critical thinking, problem-solving, and systems-level ownership across the team.
Continuously evolve team capabilities as systems, scale, and complexity increase.
Encourage knowledge sharing and standardization across regions and programs
Design powerful/flexible dashboards providing real-time performance visibility
Translate complex operational data into clear insights and actions
Establish KPI frameworks measuring true delivery health
Enable leadership to identify risk, delays, and execution gaps quickly
Build reporting structures eliminating manual data inconsistencies
Drive consistent PMO workflows across the OSP lifecycle
Implement scalable templates, tools, and operating procedures
Reduce cycle time and rework through smarter process design
Ensure field execution and system workflows remain aligned
Lead change management tied to governance improvements
Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems
Align operational execution with reporting and system capabilities
Lead structured working sessions to close process and visibility gaps
Influence across multiple teams and leadership levels
Act as connective tissue between execution teams and leadership
Mature governance models as scale increases
Identify automation opportunities and eliminate manual dependencies
Implement feedback loops refining tools and workflows
Build a culture of transparency and accountability
Set the standard for operational excellence