Business Unit Controls & Governance Manager

Farmers Insurance Careers•East Grand Rapids, MI

6d•$108,375 - $205,750•Onsite

About The Position

We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Job Summary Lead the strategic direction and execution of the department’s business controls and governance programs Ensure alignment with enterprise risk management, compliance, and regulatory frameworksServe as a trusted advisor to senior leadership and key assurance partners Drive cross‑functional collaboration to strengthen governance and mitigate risk Operate with a high degree of independence Lead teams responsible for: Controls and governance User access management Quality and evaluation programs

Requirements

High School Diploma or equivalent.
Minimum seven years related experience required.
Minimum three years leadership or project management experience highly preferred.
Effective interpersonal skills.
Effective negotiation skills.
Ability to build trusted relationships among groups with differing goals and challenging established practices.
Develops and delivers effective presentations.
Ability to explain highly technical rules, laws, systems, and technology to a non- assurance audience.
Experience in a regulated environment.
Demonstrates expert knowledge of SOX, NACHA, RegE, CANSPAM, TCPA, and PCI.
Broad knowledge of risk, audit, business controls, compliance, and fraud.
Demonstrated analytical skills.
Ability to think critically to conceptualize actionable pathways to compliance.

Nice To Haves

Bachelors degree preferred.
CPCU or AINS certification preferred.
Experience with governance controls and audits in contact center enviroment highly preferred

Responsibilities

Lead and manage the department’s first‑line‑of‑defense business control and governance programs.
Oversee control design, self‑assessments, procedure governance, process quality standards, and system/user access controls.
Design and administer the departmental quality program, including evaluations and audits of personnel, processes, and systems.
Partner with senior leadership to ensure compliance with local, state, and federal regulations, as well as internal policies, through communication, change management, and process design.
Serve as a primary liaison with Legal, Compliance, Internal Audit, Risk Management, Finance, Privacy, Regulatory Affairs, Vendor Risk, ICFR, and Information Security.
Translate audit findings and control deficiencies into corrective action plans and strengthened governance practices.
Oversee remediation efforts, ensuring timely completion, coordination across stakeholders, and resolution of audit and compliance issues.
Build, develop, and lead high‑performing teams that collaborate effectively with business partners.
Influence and educate stakeholders on business control frameworks to gain alignment and sustained adherence.
Analyze business processes, workflows, and systems to identify opportunities for efficiency, risk reduction, and service improvement.
Design and evaluate process improvements and innovative solutions, assessing risks, benefits, timelines, and implementation feasibility.
Use data analysis, metrics, and pilot programs to measure effectiveness and refine control strategies.
Prepare and present clear, data‑driven reports and recommendations to leadership.Stay current on industry trends, regulatory requirements, and best practices in business controls and governance.
Perform other duties as assigned.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.o CA Only: $115,275 - $196,130o CO Only: $108,375 - $169,070 o HI/IL/MN/VT Only: $108,375 - $181,060o MA Only: $108,375 - $181,060 o MD Only: $108,375 - $196,130 o DC/NJ/NY/OH Only: $108,375 - $196,130 o Albany County, NY/Cleveland, OH: $115,275 - $169,070o WA Only: $108,375 - $205,750 Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off
For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

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