Senior Manager Controlled Substances

Patterson Companies, Inc.•Saint Paul, MN

33d

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Senior Manager Controlled Substances leads the development, implementation, and oversight of policies, procedures, and controls that ensure organizational adherence to federal, state, and international regulatory requirements. This role manages a compliance team, sets annual strategic direction, and partners with internal and external stakeholders—including regulators—to mitigate risk and advance an effective, data driven compliance program. The Senior Manager Compliance serves as a subject matter expert and escalation point for complex compliance issues requiring expert judgment.

Requirements

Bachelor's Degree in Business, Regulatory Compliance, or related field, or an equivalent combination of education and experience or equivalent education and/or experience
8 years of experience in regulatory compliance and/or compliance operations
3 years of leadership or people management experience
Experience investigating controlled‑substance discrepancies, diversion risks, theft/loss events, or suspicious order activity, preferably within a distribution, pharmacy, manufacturing, or healthcare environment
Prior hands‑on experience managing or supporting controlled‑substance inventory processes, chain‑of‑custody controls, vault/secure storage practices, and transportation compliance
Deep expertise in federal and state regulations governing controlled substances, including compliance requirements for purchase, sale, and distribution.
Demonstrated ability to design and manage internal audit and monitoring programs using data and analytics consistent with regulatory expectations for effective compliance programs.
Strong project management and collaboration skills, with the ability to lead cross functional initiatives and facilitate multidisciplinary meetings.
Proven ability to operate effectively in a fast-paced, sales-driven organization with competing priorities.
Solutions oriented mindset with the ability to present options and recommendations that support business goals while maintaining compliance integrity.
Strong judgment and ability to manage highly sensitive and confidential information.
Advanced analytical and problem solving skills, including experience navigating ambiguous or complex regulatory situations.
Excellent communication and advocacy skills, with the ability to influence and engage stakeholders at all levels.
Strong negotiation, consultation, and facilitation skills with the ability to interact effectively with regulators and internal business partners.
Demonstrated ability to build and maintain effective working relationships internally and externally.
Ability to lead and develop a team, drive performance accountability, and foster a collaborative, high trust environment.
Effective decision making, time management, and prioritization skills.
Expert-level knowledge of DEA and state-controlled substance regulations, including ARCOS reporting, suspicious order monitoring, required records, inventories, and diversion prevention standards—along with the ability to interpret, apply, and operationalize these requirements across distribution and supply chain environments
Advanced ability to lead investigations and oversight activities related to controlled substances—including suspected diversion, loss/theft events, inventory discrepancies, and anomalous order patterns—and to collaborate effectively with DEA officials, regulators, and internal stakeholders to ensure appropriate escalation, remediation, and compliance outcomes
Communicate/Hearing
Communicate/Talking
Learn New Tasks or Concepts
Make Timely Decisions in the Context of a Workflow
Complete Tasks Independently
Maintain Focus
Remember Processes & Procedures
Stationary Position (Seated)
Vision

Nice To Haves

Master's Degree in a regulatory, legal, business, or healthcare-related field
Experience leading compliance programs within multi-site or enterprise environments
Familiarity with regulatory reporting platforms, auditing systems, and compliance
Experience in compliance programs involving controlled substances

Responsibilities

Develops, implements, and oversees compliance policies, procedures, and internal controls to ensure alignment with applicable laws, regulations, and industry standards, including state and federal controlled substance regulations.
Leads the organization’s compliance audit and monitoring program, ensuring proactive risk identification, timely issue remediation, and accurate reporting of findings to leadership and relevant stakeholders.
Monitors emerging and evolving regulatory requirements, interprets legislation, and develops strategies and action plans to ensure organizational compliance domestically and internationally.
Oversees investigations of alleged misconduct, regulatory violations, or unethical behavior, ensuring impartial fact finding, documentation, resolution, and appropriate follow up actions.
Provides strategic leadership in compliance training, developing and delivering training programs to strengthen regulatory awareness, operational compliance, and accountability across the organization.
Serves as a primary liaison with regulatory authorities, responding to inquiries, coordinating regulatory submissions, and facilitating inspections or audits.
Directs and develops a high performing compliance team, including staffing decisions, performance management, coaching, and establishing goals aligned with functional and organizational priorities.
Collaborates cross functionally with Legal, Operations, Sales, Supply Chain, and other business areas to provide compliance guidance, support business initiatives, and embed compliance into operational processes.
Oversee ARCOS reporting and suspicious order monitoring to ensure full compliance with DEA reporting mandates and diversion control requirements, including accuracy, timeliness, and investigative follow through on detected anomalies.
Direct and coordinate investigations involving controlled substances, including suspected diversion, loss or theft events, suspicious order patterns, and discrepancies.
Coordinate DEA Form 106 filings and collaborate with DEA field offices as needed.
Ensure full compliance with controlled substance operational requirements governing the receipt, storage, distribution, transportation, inventory, and disposal of controlled substances across all Company locations, including oversight of required records, inventories, and operational safeguards designed to prevent diversion.
Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.
Comply with Company and department policies and standards; performs other duties as assigned
Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties