Senior Manager - Control Management

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Credit & Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit & Fraud Risk Control Management Risk Identification, Assessment & Testing team is to identify, assess, mitigate, and report on Operational Risk within the BU processes of the Credit & Fraud Risk to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. Credit & Fraud Risk (CFR) is looking for a Manager of Risk Identification, Assessment, Testing & Reporting to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. This role will focus on overseeing key operational risk processes including risk assessments RCSAs.

Requirements

Experience in operational risk management (e.g., within Risk and/or Internal Audit function)
Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from BU/Technology partners
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within the financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Nice To Haves

Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
Enhancing risk assessments and associated methodologies
Leading independent control monitoring, including identification of control improvements
Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Responsibilities

Facilitate CFR Teams in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
Provide additional identification of risks throughout business processes and systems (along with business process owners)
Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making
Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus)
Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
Champion risk management practices within the business
Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Develop risk profiles and maintain an updated risk register(s)

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities