Senior Manager, Content

Marriott Hotels Resorts•Bethesda, MD

About The Position

Marriott Digital Services (MDS) is a fast-paced, innovative team that delivers digital activation services to individual hotels, including SEO, Content, Merchandising, and Outlet tactics. This Senior Manager role leads content operations for MDS, driving high-quality, timely execution of hotel-level strategies while managing internal teams and external vendors. The ideal candidate is both detail-oriented and strategic, and can hold teams accountable, optimize workflows, and continuously identify opportunities to enhance content programs and tools. This position reports to the Director, Operations.

Requirements

BS/BA degree in marketing, communications, related field, or equivalent experience
5+ years of experience in digital marketing, content management, or project management
2+ years of experience managing teams or vendors
Ability to solve problems quickly, think strategically, and drive data-driven decision making
System experience with Adobe Experience Manager (AEM), Salesforce, Clickup, and MS proficient preferred

Responsibilities

Lead the Content Center of Excellence as the subject matter expert for Marriott Digital content systems, tools, and distribution channels (DAC, Product Catalog, HWS, mPortal, OTAs, GDS, Metasearch)
Drive forward-looking content strategy by identifying emerging needs, opportunities, and collaboration areas across Marriott Digital Services
Evaluate and recommend content capabilities, services, and scalable solutions
Lead discovery and consultation efforts for new services, partnering with corporate teams to advance hotel-level content and merchandising strategies
Provide SME guidance, training, and thought leadership on tools, policies, and best practices
Serve as the product owner for the Digital Evaluation Tool, guiding its evolution and growth
Define and prioritize requirements for development, support testing, and ensure alignment with Marriott priorities
Enhance MDS-specific tools by defining logic, rules, and workflows to support properties
Apply Agile principles to navigate complex scenarios, evaluate tradeoffs, and make strategic recommendations
Oversee content tactics, ensuring timelines, processes, and deliverables meet quality standards
Maintain operational workflows, training materials, and system documentation; ensure Salesforce schedules, dashboards, and reports are current
Manage internal content team (Managers and Analysts), and vendors, ensuring high-quality, timely outputs and scalable partnerships
Partner with Business Support for accurate billing and process alignment
Mentor team members, resolve operational challenges, and drive continuous improvement
Additional responsibilities as assigned.