Senior Manager, Content Development – NetSuite Education Services

Oracle

About The Position

At Oracle NetSuite, we’re reinventing how people learn in the cloud era. Our Education Services team is on a mission to make every learning moment intelligent, intuitive, and inspiring - powered by AI, data, and thoughtful design. If you’re a proven leader who thrives at the intersection of complex software and modern learning technology, this is an opportunity to lead the functional engine behind our global curriculum. As Senior Manager of Content Development, you will lead a team of Curriculum Product Leads (CPLs) responsible for the functional depth, accuracy, and structure of NetSuite’s global learning roadmap. Your mandate is to move beyond traditional content development and help architect an AI-native learning lifecycle. You will guide your team through the transition to the NetSuite Next platform, ensuring CPLs effectively leverage generative AI to scale content quality, maintain product accuracy, and deliver localized learning experiences across six core languages. Reporting to the Director of Content Development, you will serve as a key operational leader—translating product roadmaps and go-to-market strategies into scalable, high-impact learning architectures that can keep pace with a continuous release environment.

Requirements

People Leadership: 5 + years of experience leading high-performing technical or functional teams and managing complex processes or programs in a SaaS environment.
Product & Learning Depth: 10 + years of experience in software curriculum architecture, product strategy, or functional instructional design, including aligning digital adoption platforms (DAPs) with eLearning strategies.
AI & Technology Fluency: Demonstrated ability to apply generative AI to content architecture, translation workflows, and learning automation to support global scale and consistency.
Transformation & Execution Expertise: Proven success guiding teams through major platform transitions and large-scale digital transformations (e.g., NetSuite Classic to NetSuite Next).
Cross-Functional Collaboration: Exceptional ability to translate product roadmaps into customer-facing value and align learning strategies with Go-to-Market priorities.
Education: Bachelor’s degree or equivalent professional experience.

Responsibilities

CPL Cohort Leadership: Lead, coach, and mentor a high-performing team of Curriculum Product Leads (CPLs), fostering strong functional expertise, accountability, and continuous improvement across the cohort to ensure the team meets evolving business needs.
AI-Enabled Roadmap Execution: Operationalize the global learning roadmap by integrating generative AI tools to accelerate development cycles. Ensure the team effectively leverages AI to scale content availability in alignment with monthly product release milestones.
Platform Innovation: Drive curriculum design and structure for the NetSuite Next platform. Ensure functional learning paths are optimized for an AI-forward learner experience, emphasizing outcome-based mastery and context-aware guidance.
Functional Mastery Anchor: Serve as the primary functional liaison with Product Management and Go-to-Market teams. Ensure detailed product specifications and roadmap changes are accurately reflected in the architecture of multi-modal learning solutions.
Process & Execution Excellence: Apply modern people-management and execution practices - including prioritization, work planning, and coaching - to maximize team effectiveness. Lead the shift from feature-based documentation to durable, business-outcome-driven learning models that remain resilient through UI and platform evolution.
Technical Quality & Curriculum Health: Own the technical accuracy and long-term health of the curriculum portfolio. Identify high-churn or high-risk learning areas and direct AI-enabled maintenance efforts to prevent content degradation and protect learner trust.