Senior Manager, Conferences Resource & Travel Management

Gartner • Irving, TX

23d • Hybrid

About The Position

The primary focus of this role is to optimize the conference resource allocation and travel management process using a data-driven approach for the global Destination Conferences portfolio. This person will leverage data and qualitative feedback to establish optimal staffing levels across a complex global portfolio. It is important for this individual to learn the roles & responsibilities across all functional teams, while honing their leadership and management skills. A successful candidate will effectively plan and project manage conference travel, keeping budget and travel guidelines in mind. Key stakeholders include all teams within Global Conferences and teams required for conference delivery including Program Management, HR, IT, Global Security, etc. This individual will also partner with Corporate Travel & Expense, Financial Planning, and the Conferences Leadership teams.

Requirements

• Exceptional problem-solving capability : You have a proven track record of solving complex problems, thinking creatively and using data to tell a story.
• Drive / Self-sufficiency : You have a demonstrated ability to own a problem and drive from problem statement to solution in a self-sufficient capacity in a matrixed environment.
• Passion : You are intellectually curious and have the hunger to identify opportunities proactively and independently where you can drive the most impact for the business.
• Communication skills : You are an excellent and structured verbal and written communicator with effective presentation and platform skills.
• Collaboration : Must demonstrate a high level of collaboration with proven ability to build partnerships across lines of business.
• Executive presence : You can effectively engage, lead and influence senior leaders (VPs, and above) across the organization.
• Strong core values : You demonstrate integrity, collaboration, a no-limits mindset, objectivity and consistent results using global best practices.
• Adaptability : You operate with a sense of “urgency” with ability to adapt, implement and manage change in an ever-changing environment.
• Bachelor’s degree
• Proven people management experience
• 7+ years’ experience in Travel Planning, Project Management, Consulting or Administration
• Strong data & analytics skills to develop and monitor Excel spreadsheets, dashboards, and reporting
• Exceptional collaboration skills with proven ability to build partnerships across lines of businesses
• Excellent oral and written communication skills; demonstrated ability to speak/write clearly and persuasively
• Ability to efficiently prioritize and plan work activities in a dynamic work environment
• Consistent demonstration of integrity, collaboration, no-limits mindset, objectivity and delivering results
• Fully competent in Microsoft Office, especially Excel and PowerPoint
• Curious and inquisitive with exceptional problem-solving skills
• Ability to travel at least 1-2x per quarter.

Nice To Haves

• Travel coordination and/or conference or event experience preferred

Responsibilities

• Oversee the review of proposed resource (staffing) & travel assignments across 50+ conferences globally.
• Manage a team of 2 – 3 associates, taking responsibility for your team’s growth & development. The team will be responsible for the resource & travel inbox, the creation and maintenance of all resource & travel tools used to determine conference staffing, and various cross-functional projects.
• Manage a global dashboard & set of complex resources outlining team assignments, with the ability to focus on individual associate travel volume, conference needs, and impact to budget.
• Drive efficiency and cost reductions across the global conferences portfolio by monitoring allocations against conference requirements.
• Collaborate with stakeholders across the Destination Conferences business to assess needs, evaluate opportunities, and identify solutions related to conference staff assignments.
• Streamline reporting to ensure accuracy to help drive decision-making.
• Track and manage all conference related travel including evaluations of in-region vs out of region support ratios based on established guidance & volume.
• Manage the independent contractor and agency team support process, including finalizing staff numbers, confirming independent contractor / agency assignments, acting as the main POC, communicating scope of work with internal partners, and submitting invoices.
• Continuously refine the scope of allocation resourcing & functionality to best adapt to business priorities and better equip leaders with the insights and reporting to understand their utilization rates to aid in their resource planning.
• Prioritize, improve, and manage multiple tasks in a data-driven, high-performance environment.
• Analyze conference allocation and utilization data with the ability to focus on team, region, and portfolio to identify trends and opportunities for future projections and resource requirements.
• Build presentations to summarize & present conference resourcing and travel related information, proposals, and processes, to senior leaders.

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is 81,000 USD - 122,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level