Senior Manager, Compliance Operations

Care Access

5h•Remote

About The Position

Care Access is dedicated to making the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations, mobile clinics, and clinicians globally, they aim to ensure everyone can understand their health, access care, and contribute to medical breakthroughs. Programs like Future of Medicine and Difference Makers support community health and medical progress. The Senior Manager, Compliance Operations reports to the General Counsel and Compliance Officer and will optimize the operational infrastructure of the Legal Department, including privacy and compliance, and support the Quality Department. This role also supports Reify Health, Inc. and covers the contracting ecosystem, legal systems and technology (like Ironclad), vendor due diligence, compliance and privacy operations, litigation holds, insurance notification, enterprise legal calendaring, and cross-functional project management. The individual will build scalable processes, implement legal technology, drive operational excellence, and ensure the Legal team delivers timely, high-quality, business-aligned services, serving as a strategic partner to manage risk and enable business growth.

Requirements

Ability to rapidly understand, leverage and optimize technology and systems, including for project and process management.
Understanding of contract lifecycle management, legal operations best practices, and process design.
Working knowledge of applicable regulations, including anti-bribery and anti-corruption rules, Good Clinical Practice and regulatory standards, and privacy laws.
Strong analytical, critical thinking, and problem-solving skills.
Excellent written and verbal communication skills.
Proven ability to manage multiple priorities and competing stakeholder demands and high productivity, responsiveness, and achievement in a self-directed manner.
Strong organizational and project management skills with high attention to detail.
Ability to operate strategically while executing tactically.
A customer service attitude to help enable departmental initiatives effectively while understanding user experience, stakeholder feedback and cross-functional collaboration.
Bachelor’s degree required.
JD or MBA required.
5+ years of experience in legal operations, contract management, compliance operations, or related roles within healthcare, pharmaceutical, life sciences, research or regulated industries.
Project management experience.

Nice To Haves

Demonstrated experience administering Contract Lifecycle Management systems (preferably Ironclad).
Experience building and optimizing legal workflows, system integrations, and automation initiatives.
Experience managing vendor due diligence programs and third-party risk frameworks.
Familiarity with litigation hold processes and document retention best practices.
Experience supporting privacy and compliance operations in a regulated environment.
Experience partnering with Finance on budgeting, vendor spend, and financial controls.
Strong project management capabilities across complex, cross-functional initiatives.
Project management certifications.

Responsibilities

Executing on legal, compliance, privacy and quality operations strategy aligned with company objectives.
Assisting with improving the full contract lifecycle management (CLM) ecosystem, including workflows, templates, approvals, reporting, and system integrations and supporting overflow contracting needs.
Managing third-party vendor due diligence, risk assessments, and ongoing vendor oversight processes, including conducting vendor assessments.
Analyze KPIs.
Supporting sustainability and other ESG initiatives.
Supporting compliance management systems and privacy operations in partnership with Compliance, Privacy and IT teams.
Administering litigation hold processes, document preservation protocols, and legal deadline tracking.
Driving operational metrics, KPIs, and continuous improvement initiatives across Legal, Privacy, Compliance and Quality.
Supporting other key enterprise and strategic initiatives.
Build, optimize, manage, and measure systems and processes that impact company’s compliance, legal operations and risk management.
Project manage and support departmental or cross-functional projects identifying clear dependencies, roles, roadblocks, and timelines, while owning the outcome of the project and progress to deadline.
Support vendor assessment functional processes with respect to compliance and sustainability.
Complete and execute on risk assessment and risk management projects.
Identify and implement performance enhancements to improve efficiency, transparency, and scalability of legal services.
Establish and monitor KPIs for contracting, compliance support, vendor management, and other legal functions; provide regular reporting to the General Counsel.
Assist in developing and maintaining legal and compliance policies and procedures.
Maintain centralized tracking of litigation deadlines, regulatory inquiries, and investigation milestones.
Ensure legal calendars reflect critical dates, including contract expirations, notice periods, litigation deadlines, and regulatory filings.
Support document management, records quality, and maintenance within the department.