Senior Manager Commercial Strategy & Operations, Network Field Operations

Lantern•New York, NY

7d•$140,000 - $180,000•Hybrid

About The Position

The Network team underpins Lantern’s differentiated Network of Excellence model, which enables the company to deliver lower-cost, higher-quality specialty care to millions of members across the US. By contracting with top-performing providers nationwide and pairing that network with concierge navigation and rigorous clinical analytics, you will be supporting the team that allows Lantern to reduce specialty care costs for employers and members, improve outcomes, and deliver a superior member experience. Reporting to the VP of Commercial Strategy & Operations, the Senior Manager, Commercial Strategy & Operations – Network Field Operations will serve as the primary strategic and operational partner to the SVP of Network and her leadership team. You will enable the SVP of Network to achieve their objectives through best-in-class annual planning, systems and AI-led automation, data capture, operating rhythms, insights, and day-to-day execution. You will act as both a thought partner and operator, translating strategy into execution across Growth, Implementation, and Success. You will build and run the Network Rhythm of the Business, including forecasting and client health, as well as developing the growth plans, financial models, and cross-functional dependencies to scale the Network team at Lantern. You will manage two individual contributors on the team to support these objectives. Ultimately, your work will directly impact Lantern’s ability to deliver care to members, win blue-chip employer clients, efficiently scale a function, and build a world-class business.

Requirements

Bachelor’s degree in a business or related field
8-12+ years of experience in management consulting or investment banking, combined with Business or Revenue Operations experience at a high-growth company
Proven ability to solve complex problems and execute under pressure, maintaining clarity and prioritization in a fast-paced, high-growth setting.
Advanced Microsoft Excel or Google Sheets skills, with prior experience building operational or financial models
Highly analytical systems-thinker who connects the dots and recognizes the downstream impacts of changes within a system
1-3+ years of people management experience; strong mentorship/development, performance management, prioritization, and delegation skills
Experience using and gathering Salesforce.com (SFDC) business requirements (note: SFDC administration experience not required)
Experience applying AI or automation in business operations contexts to improve efficiency and reduce manual work

Nice To Haves

Previous experience in digital health point solutions or broader healthcare industry
Experience leading complex, cross-functional initiatives with strong program management discipline
MBA

Responsibilities

Serve as the primary strategic and operational partner to SVP Network, joining her leadership team, influencing their decisions, and executing cross-functional strategic initiatives
Build, own, and defend the Network Annual Plan, including capacity models, quotas, compensation plans, KPIs, and operational priorities
Design and lead the Network Rhythm of the Business, including forecasting, KPI reviews, and meeting cadences, anchored by clear and actionable reporting
Partner with GTM Systems to define and prioritize the Salesforce roadmap for Network, including gathering detailed business requirements and advocating for high-impact improvements and builds
Ensure strong data integrity and governance across Network workflows, enabling high trust in reporting and downstream partners
Build new processes and ways of working in a fast-evolving environment, ensuring changes are successfully implemented and sustained
Identify and operationalize AI use cases across Network workflows (e.g., forecasting, reporting, provider data hygiene), improving efficiency and decision-making
Manage and develop a team of individual contributors, setting priorities, delegating effectively, and ensuring high-quality output aligned to business impact