Senior Manager, Commercial Operations Enabling Technology

Johnson & Johnson•West Chester, PA

2d•Hybrid

About The Position

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a Senior Manager, Commercial Operations Enabling Technology to join our Commercial Operations team located in West Chester, PA or Raynham, MA. Purpose: As the Senior Manager, Commercial Operations at Johnson & Johnson, you will have the unique opportunity to make a significant impact on our organization. You will be responsible for successfully implementing our customer billing automation solutions strategy, guaranteeing that we deliver outstanding service to our customers at the appropriate cost to serve. This role is exciting because you will have the chance to achieve exceptional results, all while working for a company that is dedicated to making a positive impact in people's lives.

Requirements

Bachelor's degree in a relevant field
Minimum 8 years of professional work experience
Ability to independently lead the design of creative solutions for complex business problems that consider multi-stakeholder feedback
Health care (i.e. provider-side) supply chain experience is preferred
Demonstrated experience leading projects organizational change initiatives
Strong leadership skills with the ability to motivate and inspire a team to achieve superior results.
Exceptional communication and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

Experience in the healthcare industry either with medical facilities or manufacturers/vendors
Experience interacting with customers and external partners.
Ability to use high emotional intelligence to build support with team members.
Travel requirement: Up to 15% nationally

Responsibilities

Lead the strategic design of customer-centric solutions for the bill-only process within Medical Devices healthcare supply chain, which are expected to significantly reduce cost and burden on the sales force, identifying appropriate level of partnership and service channels with external partners
Lead program management, project design, governance, and delivery off in-flight and new initiatives, ensuring appropriate project planning and actions plans are in place and delivered on-time and on-budget.
Partner internally and externally to consider legal, HCC, compliance, and other considerations related to the bill-only process to maximize value while ensuring compliance
Directly lead and indirectly influence a small team of specialists and provide effective coaching, feedback, support, and talent development
Monitor and analyze customer feedback and data to identify areas for improvement and implement changes as necessary.

Benefits

employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year