Senior Manager, Collections

DSV • Woodbridge Township, NJ

1d • $115,000 - $140,000

About The Position

Senior Manager, Collection is responsible for leading and optimizing the collections function for the assigned portfolio, ensuring timely and effective recovery of receivables, minimizing credit risk, and supporting sustainable cash flow. The role combines strategic ownership with hands-on operational leadership, driving efficient processes, strong regulatory compliance, and a balanced, customer-focused approach.

Requirements

• Solid experience in collections, or receivables management
• Proven leadership experience with the ability to coach and develop teams
• Strong understanding of regulatory and compliance requirements related to collections
• Analytical mindset with the ability to translate data into actionable decisions
• Excellent communication and negotiation skills
• Bachelor’s degree in Finance, Business Administration, Economics, or a related field
• Proven experience in collections, credit management, or accounts receivable
• Previous leadership or people management experience
• Strong understanding of collection laws and regulatory requirements
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical skills with the ability to interpret financial data
• Proficiency in MS Office and collection/CRM systems

Responsibilities

• Own and drive the end-to-end collections strategy, including early, mid, and late-stage collections
• Lead, develop, and performance-manage the collections team to achieve agreed targets
• Ensure full compliance with relevant laws, regulations, and internal governance standards
• Establish clear policies, procedures, and escalation frameworks for collections activities
• Manage complex, high-risk, or escalated cases when required
• Collaborate closely with Business, Credit and Legal to align objectives and processes
• Use data and insights to continuously improve collection strategies and customer treatment
• Prepare and present regular performance, risk, and improvement reports to senior stakeholders

Benefits

• Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees