Senior Manager, Collaboration, UC & Digital Experience

Reworld Waste•Florham Park, NJ

1d•Hybrid

About The Position

The Sr. Manager, Collaboration, UC & Digital Experience provides strategic and operational leadership for the enterprise’s messaging, collaboration, unified communication, telephony, mobility, and end-user digital automation platforms, delivering secure, seamless, and reliable services for employees and the Executive Leadership Team (ELT). This role is responsible for executive IT support, leadership of major corporate events, full accountability for service delivery, telephony and mobility strategy, and vendor management. The position requires flexibility for after-hours work and travel, strong people leadership, and the ability to influence and partner with senior leadership effectively.

Requirements

Bachelor’s degree in IT, Computer Science, Telecommunications, or related field; advanced degree preferred.
10+ years of experience in collaboration, messaging, UC, telephony, mobility, AV, and end-user digital automation.
Proven success in enterprise telephony and mobility strategies, including policy creation, lifecycle management, and cost optimization.
Deep technical expertise with Microsoft 365 (Teams, Exchange), Cisco UC/Collaboration platforms, cloud UCaaS solutions, MDM/MAM, and AI/automation tools (e.g., Microsoft Copilot).
Strong leadership, project management, vendor management, and executive stakeholder engagement skills.

Nice To Haves

Microsoft 365 – Teams, Exchange
Cisco UC/Collaboration
UCaaS (cloud-based UC solutions) – Teams Calling, WebEx, Zoom
ITIL Foundation
Telecom Expense Management (TEM)
Experience with enterprise mobility solutions, including Microsoft Intune, and mobile security frameworks
Working knowledge of automation tools, PowerShell/scripting, analytics, and adoption frameworks
Familiarity with employee experience frameworks, governance, usage analytics, and accessibility considerations

Responsibilities

Collaboration & Digital Adoption Lead enterprise collaboration platforms, including messaging, Microsoft Teams, SharePoint, and enterprise content management tools, ensuring secure communication, file access, and knowledge sharing.
Drive migration of legacy file servers to SharePoint, including planning, user enablement, adoption programs, and training for smooth transition.
Develop and execute the End-User Digital Automation and AI Strategy, including tools such as Microsoft Copilot and workflow automation, driving rollout, adoption, and enablement to optimize productivity.
Monitor adoption metrics, user feedback, and analytics to continuously improve collaboration and digital experience.
Oversee enterprise telephony and UC systems, including VoIP, SIP trunking, Teams Direct Routing, Operator Connect, Cisco, WebEx Calling, voicemail, call routing, and contact center integrations.
Lead modernization of legacy POTS lines to “POTS in the Box” solutions, including planning, implementation, and migration strategies for reliable voice services.
Implement disaster recovery, high availability, and capacity planning for UC platforms.
Manage integrations between UC platforms, collaboration tools, and identity/security services.
Lead enterprise mobility strategy, including device lifecycle management, BYOD, MDM/MAM, endpoint security, and provisioning.
Optimize mobile spend and oversee Telecom Expense Management (TEM) programs.
Drive adoption of mobile and endpoint solutions through training and policy communication.
Serve as primary IT partner for the ELT, delivering executive-grade support and technology solutions.
Lead IT support for high-profile corporate events (CEO town halls, Board meetings), including AV, conferencing, telephony, mobility, and automation.
Take full accountability for planning, technology execution, and operational delivery of IT services during critical events, ensuring seamless communications and executive support.
Establish and maintain governance, security, retention, and compliance policies across collaboration, messaging, UC, telephony, mobility, and automation platforms.
Partner with Information Security and Risk teams to meet regulatory requirements (HIPAA, GDPR, SOX).
Lead, mentor, and manage a high-performing internal and managed services team, spanning messaging, collaboration, UC, telephony, mobility, and digital automation functions, ensuring effective coordination, delivery, and service excellence.
Manage vendors and service providers, including contracts, licensing, escalations, and roadmaps.
Ensure ITIL-aligned service management practices for incident, change, problem, and capacity management to meet enterprise SLAs.
Champion exceptional employee experience through training, documentation, adoption programs, and feedback mechanisms.
Lead AI/automation adoption, ensuring employees utilize new capabilities effectively to improve productivity.
Monitor platform performance, usage analytics, and quality of experience to drive continuous improvement.