Senior Manager, Client Solutions

AnewHealth

5d

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details The Sr. Manager of Client Solutions leads customer integrations and deployments with a focus on bridging client data and process from clients applications such as the EMR to Anew Health products. This role leads direct report(s) and an assigned portfolio ensuring the continuity of data to our solutions while delivering exceptional service. This leader leverages strong project management skills, process improvement tools, and service excellence. This role will develop EHR configurations leading to product retention, data service capabilities, and streamline operations for Anew teams. This leader will work with account management, operations & integration teams with a focus on client interoperability and data sharing. The position collaborates with client leadership, internal teams, and supports growth initiatives to align our ongoing digital front door client experience transformation, Net Promoter Score (NPS), and overall customer satisfaction. The Sr. Manager enables a data-driven culture that supports innovation, equity, and continuous improvement throughout the organization and across customers. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Degree in Business, Health Information, Data Science, Information Systems, Public Health, or a related field; PhD or MBA.
• Minimum of 5 years in healthcare implementation and/or services leadership.
• Demonstrated success in leading enterprise-wide deployments within healthcare such as hospitals, ambulatory care settings, pharmacy, payers, or healthcare technology companies.
• Experience managing operations and or support teams driving adoption of products and services alongside Electronic Health Record (EHR), Patient Accounting, Revenue Cycle, Coding & Audit Services.
• Track record of delivering measurable improvements through client retention.
• Strong understanding of healthcare data standards (HL7, FHIR), regulatory frameworks (HIPAA, HITECH), and clinical workflows.
• Proven expertise in leading implementations across multiple products and customer types.
• Advanced knowledge of Electronic Health Record(s), Patient Accounting, Medical Coding & Audit, and Pharmacy products and workflows.

Responsibilities

• Leads customer integrations and deployments with a focus on bridging client data and process from clients applications such as the EMR to Anew Health products.
• Leads direct report(s) and an assigned portfolio ensuring the continuity of data to our solutions while delivering exceptional service.
• Leverages strong project management skills, process improvement tools, and service excellence.
• Develop EHR configurations leading to product retention, data service capabilities, and streamline operations for Anew teams.
• Works with account management, operations & integration teams with a focus on client interoperability and data sharing.
• Collaborates with client leadership, internal teams, and supports growth initiatives to align our ongoing digital front door client experience transformation, Net Promoter Score (NPS), and overall customer satisfaction.
• Enables a data-driven culture that supports innovation, equity, and continuous improvement throughout the organization and across customers.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager