Senior Manager, Client Relationship Management (Cox Fleet)

Cox Enterprises • Atlanta, GA

1d • Remote

About The Position

The Sr Manager, Client Relationship Management will accomplish department objectives with primary focus on customer service, value creation and customer growth as we travel the journey of “every vehicle, every service, connected.” Individual will lead a Client Relationship team to meet the mobility needs of our customers and drive insight into their business including insight into their vehicle maintenance. Establish strategic goals by gathering business, financial and operational requirements from leadership and other organizational stakeholders. Motivate and develop employees to achieve high standards and create a culture of continuous improvement and innovation. The role will be supporting customers and internal stakeholders and requires a consultative approach to solve problems, drive customer growth, and promote accountability within the organization.

Requirements

• Bachelor’s degree and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
• 3+ years’ experience in management or leadership role
• Fleet maintenance technical knowledge required
• Experience in customer service, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
• Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Travel required up to 25% of the time
• Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Establishes strong client relationships, and serves as a trusted advisor to a major client, with potential to expand to multiple clients.
• Establishes strong internal relationships with Operational leaders
• Provides leadership for subordinate leaders and teams across the Client Relationship group
• Works closely with internal and client leaders to understand business and process methods, needs, issues, and challenges
• Monitors Operational metrics to understand patterns and trends, identify cross organizational issues and develop data-based insights and recommendations to improve the departments methods and outcomes going forward
• Defines and develops process and technology improvement recommendations, and drives the implementation thereof
• Oversees service provision to regional and global stakeholders; ensuring operations and services align, support, and deliver expected returns
• Determines the optimal resource mix for effective project delivery
• Assists with other duties and special projects as assigned by Leadership
• Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees