Manager, Client Relationship Management (Cox Fleet)

Cox Enterprises • Atlanta, GA

1d • Remote

About The Position

The Manager, Client Relationship Management is responsible for leading a team of Client Relationship professionals to deliver exceptional customer experiences, drive value creation, and support customer growth across our Mobility Solutions. This role plays a critical leadership function in advancing our vision of “every vehicle, every service, connected.” The Manager serves as a strategic partner to key clients and internal stakeholders, leveraging operational, financial, and vehicle-level insights to improve customer outcomes and business performance. This role requires a strong people leader with a consultative mindset, capable of translating customer needs into scalable solutions while fostering accountability, continuous improvement, and innovation within the team.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field
• At least 1 year experience in a management or lead role.
• Experience in fleet maintenance, technician dispatching, or Diesel technology or similar capacity Technician role
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
• Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Travel required up to 25% of the time
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Responsibilities

• Serves as a trusted advisor to assigned strategic clients, building strong, long-term relationships that drive retention, growth and value realization.
• Partner closely with Operational, Product, Technology, and Sales leaders to align service delivery with customer expectations and business objectives.
• Translate client business, financial, and operational requirements into actionable strategies and recommendations.
• Lead, coach, and develop a team of Client Relationship professionals to achieve high performance, engagement and accountability.
• Establish clear goals, performance expectations, and success metrics aligned to department and organizational priorities.
• Foster a culture of continuous improvement, innovation, and customer advocacy.
• Monitor and analyze operational and customer performance metrics to identify trends, risks, and improvement opportunities.
• Develop and deliver data-driven insights and recommendations that enhance service quality, efficiency, and customer outcomes.
• Define and champion process and technology improvements, partnering cross-functionally to drive implementation and adoption.
• Ensure service delivery is consistent, scalable, and aligned across regional stakeholders.
• Support planning, prioritization, and execution of departmental projects and special initiatives as assigned by leadership.
• Ensure adherence to corporate policies, standards, and budgetary expectations.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees