Senior Manager, Client Financial Services

Ellis Porter • Troy, MI

23h • $125,000 • Remote

About The Position

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies.

Our Culture
We're also immensely proud (and protective) of our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. Over time, we’ve built a wonderfully diverse team of Porters who reflect the backgrounds and perspectives of the clients we serve.

As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field.

The Unique Opportunity
Ellis Porter is in an exciting phase of growth and refinement as we elevate how our financial operations support the firm’s mission and client experience. We are creating a new leadership role to build a modern, high-performing client accounting function that integrates billing, receivables management, analytics, and collaboration across the firm. You'll get to design and lead a core business process that directly influences financial performance, legal teams support, and client satisfaction.

Position Summary
The Senior Manager, Client Financial Services will design, lead, and optimize the firm’s client accounting function, spanning billing operations and receivables management. This role will elevate client accounting to a proactive, data-informed discipline that accelerates cash flow, enhances partner and client experiences, and strengthens firm profitability. Partnering closely with the CFO, firm leadership and attorneys, this leader will build processes and culture that make billing and collections effective, transparent and collaborative.

This role can be fully remote from any continental U.S. location, or based in either our Troy, MI or Ann Arbor, MI offices as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.

Requirements

• Proven experience managing billing and accounts receivable operations, ideally in legal or professional services environments.
• Deep understanding of billing processes, including flat-fee structures and workflow management.
• Expertise in building out accounts receivable practices and driving quick and effective collections.
• Proven ability to convert financial information into actionable insights.
• Demonstrated successes in designing and implementing process improvements and performance metrics.
• Highly skilled in leveraging technology and data tools (Power BI, Excel, Accounting Seed, Salesforce, or similar) to mine large data sets and derive actionable insights.
• Credible, confident leader who inspires trust and models accountability.
• Strategic and execution-oriented, with a track record of driving initiatives that improve performance.
• Skilled in developing talent, fostering collaboration and creating a culture of accountability and service.
• High emotional intelligence, able to influence senior stakeholders and build relationships at all levels.
• Clear and persuasive communicator, skilled at navigating complex or sensitive situations.
• Proactive, innovative, and comfortable operating in a progressive, high growth environment with a startup mentality.
• Passionate proponent of immigration and global mobility, with strong cultural competence in working with international clients and diverse teams.
• Personally valuing kindness, empathy, diversity, and inclusion as drivers of business success.
• Bachelor’s degree in Accounting, Finance, Business Administration or a related field.
• 6-10 years of progressive customer financial services experience, including 2-4 years leading billing and accounts receivable function.
• Law firm or professional services industry strongly preferred.

Nice To Haves

• Law firm or professional services industry strongly preferred.

Responsibilities

• Client Accounting Leadership: Oversee all aspects of client billing and accounts receivable.
• Billing Operations Oversight: Manage the end-to-end billing process for predominantly flat fee matters, ensuring bills flow efficiently through the queue, supporting attorneys and staff and verifying accuracy prior to issuance.
• Collection Strategy & Execution: Develop a firmwide collections strategy that enhances financial performance, shortens cycle times and balances results with exceptional partner and client service.
• Process Development: Design and implement efficient workflows for billing and receivables that increase efficiency, visibility and accountability.
• Collaboration and Influence: Partner with attorneys and practice leaders to cultivate accountability for billing and receivables management.
• Team Leadership: Develop and mentor a high-performing team that delivers exceptional service and financial performance.
• Analytics & Reporting: Leverage data to measure performance against relevant KPI’s and deliver actionable insights to firm leadership.
• Client Interaction: Develop client communication templates and escalation protocols. Build strong relationships with key B2B clients to enhance support and financial performance.
• Technology & Innovation: Gain expertise on the firm’s financial systems and implement tools that elevate efficiency, transparency and control. Proactively leverage new and emerging tools (including AI) to optimize workflows and deliver value.
• Compliance & Documentation: Ensure appropriate documentation, internal controls, and adherence to ethical and regulatory requirements.

Benefits

• Opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.
• Opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships.
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences.
• People-centered workplace policies and flexible work schedules, including remote work opportunities.
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy.
• Casual attire and lots of free food when working from the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior