Client Principal (Financial Services)

SunnyData

1d

About The Position

This is a high-impact “Rainmaker” role where you will serve as a Trusted Advisor to C-level executives while retaining accountability for delivery outcomes. You will own a portfolio of existing HLS customers, with success measured by Net Revenue Retention (NRR), Gross Profit, bookings, and NPS. You will bridge client business and clinical priorities with SunnyData’s Databricks expertise, ensuring delivery teams execute against high-value outcomes while cultivating long-term executive partnerships.

Requirements

• Experience: 7 to 10 years in strategic account ownership, Client Principal, or Engagement Lead roles within consulting or technology services.
• HLS Expertise: Deep experience serving HLS sub-sectors such as payer, provider, pharma, biotech, or life sciences, with fluency in regulatory, compliance, privacy, and data-governance considerations (e.g., HIPAA, BAAs).
• Engagement Lead Pedigree: proven "PMO experience" or background as an Engagement Manager is strongly preferred. You must have the rigor to manage governance, scope, and margins effectively.
• Databricks Fluency: Required experience with Databricks (or similar modern data platforms). You must have the credibility to engage confidently with client technical leaders and translate complex technology into business value.
• Consultative Selling: Strong executive presence with the ability to influence roadmaps and drive decisions at the senior level.
• Results Driven: Proven track record of growing enterprise accounts with direct accountability for multi-million-dollar revenue targets.

Responsibilities

• Own the Account Lifecycle: Manage a portfolio of HLS accounts with a focus on expansion, NRR, bookings targets, and profitability.
• Commercial Leadership: Own the commercial strategy and negotiations. You will lead the creation of SOWs, renewals, and MSA amendments in collaboration with legal and delivery teams.
• Identify Expansion: Proactively identify whitespace opportunities across data engineering, advanced analytics, ML/AI, and cloud transformation to drive continued growth.
• Partner Coordination: Coordinate with cloud (AWS/Azure) and ISV partners (specifically Databricks) to unlock funding, support client outcomes, and drive mutual growth.
• Eat Escalations: Serve as the ultimate point of accountability for client concerns. You must be willing to "eat escalations," proactively identifying risks and resolving issues before they impact the client relationship.
• Delivery Governance: While this is not a tactical Project Manager role, you act as the Engagement Lead accountable for the day-to-day execution of the engagement. You will govern scope, budget, timelines, and dependencies to ensure value creation.
• Value Realization: Monitor and document value creation, translating technical wins into clear "customer stories" and business outcomes for stakeholders.
• Team Leadership: Keep a pulse on delivery team morale. You are accountable for eNPS (Employee Net Promoter Score), providing feedback to the team and motivating them to deliver excellence.
• Trusted Advisor: Build and sustain relationships with C-level executives and senior business stakeholders, acting as their primary advocate within SunnyData.
• Strategic Planning: Lead annual and quarterly account planning, aligning SunnyData’s technical solutions to the client’s long-term business strategy.
• QBR Facilitation: Organize and facilitate Quarterly Business Reviews (QBRs) to showcase results, discuss roadmaps, and deepen executive partnerships.

Benefits

• Health Insurance: Employees and their eligible family members, including spouses, domestic partners, and children, are eligible for coverage from the first day of employment.
• Paid Time Off: Start your career at SunnyData with a minimum of 15 days Paid Time Off annually, plus nine paid company Holidays.
• An opportunity to grow your technical and people skills, lead teams on complex customer projects that are highly innovative and cutting-edge. Great opportunity to grow in your career with the right level of focus, innovation, and customer centricity with a high-growth consulting company dedicated to Databricks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level