Senior Manager, Client Experience
About The Position
Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills. In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs including FDA approvals, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in patient and healthcare professional influencer and/or celebrity campaigns.
Requirements
- Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns and product launches
- Familiarity with data and regulatory milestone communications
- Fluency and/or familiarity with earned, digital and social media
- Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
- Strong budgeting and financial management skills
- Experience with clients and accounts that are measurement and evaluation driven
- Experience mentoring junior team members
- Strong presentation skills, poise, and professionalism
- At least 4 years' experience in public relations at an agency or corporate in-house (healthcare experience required)
- The ability to manage multiple projects at various stages simultaneously
- Be a self-starter who works well within a highly collaborative, multi-disciplinary team
- BA or BS in Public Relations, Communications, or in a related field
Responsibilities
- Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
- Lead project management, ensuring all activities are moving forward and are within deadlines
- Coordinate among interdisciplinary team of research, scientific communications, creative, digital and media strategists
- Develop a range of external and media materials including press releases, Q&As, key message documents, pitches, media monitoring flags, social media content, etc.
- Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
- Manage event and activation logistics in a variety of settings
- Set and meet campaign measurement and evaluation criteria in partnership with analytics
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
- Assist in financial management for clients, including development of invoices and activity reports
Benefits
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays - Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
