Senior Manager - Chemaid Client Service /Supply Chain

KDC One•Saddle Brook, NJ

20d

About The Position

Responsible for providing Customer service to all ChemAid Laboratories, Inc. customers by utilizing excellent in-depth knowledge of industry products.

Requirements

Basic mathematical skills required.
Must communicate effectively using Basic English communication and written skills.
Time Management: the ability to organize and manage multiple priorities.
Strong customer orientation
Strong Team Player
Commitment to company values
Has basic working knowledge and understanding of commonly used concepts, practices, and procedures within the field.
Exercises independent judgment and discretion in matters of importance with relation to customer service company protocols.
High school diploma or equivalent.
Minimum 5 years experience within the cosmetic/personal care industry customer relations.
This position is classified as exempt.

Responsibilities

Primary contact for all P&G customer-related inquiries.
Create and maintain status charts inclusive of CRA Reporting, Yield Projects, Raw Material Lead Times, and Yield Costing.
Assist Finance with Pricing Quotations.
Create and maintain weekly Production Analysis.
Attend required daily/monthly meetings to review upcoming production schedules.
Use independent judgment in resolving scheduling discrepancies with planning and purchasing departments.
Negotiate the purchase of miscellaneous production items such as corrugates, shrink sleeves and related.
Provide support to accounting department in the resolution of invoicing discrepancies/issues with P&G.
Obtain missing documentation, when necessary, from P&G vendors for receiving processing.
Perform other related duties as assigned.