Senior Manager, Channel Management

Phoenix Contact • Middletown, PA

4d • Hybrid

About The Position

The Senior Manager, Channel Management is a strategic leadership role responsible for developing, executing, and optimizing channel strategies that drive revenue growth and partner success within the High Services & Channel Sales sub pillars. This role will lead the design and execution of multi-tier channel programs, manage key partner relationships, and align cross-functional teams to deliver scalable, high-impact results. In addition, this leadership role is responsible for leading the Inside Channel Specialists team. This team support the entire Channel organization (including Industrial/Automation and Electronic/EMS).

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 8+ years of experience in channel management, marketing, sales, or account/business development—preferably in high-tech or service-driven industries.
• Strong analytical, negotiation, and executive communication skills.
• Strategic thinker with a high-potential for action and results.
• Deep understanding of the services channel landscape and partner economics.
• Ability to thrive in a fast-paced, matrixed environment.
• Experience leading cross-functional teams and managing complex partner relationships.
• Must be able to travel by air
• Occasional overseas travel for extended periods required
• Occasional Domestic Travel required
• Must be able to sit for extended periods of time
• Must be able to communicate effectively in English
• Must be able to lift 25 lbs.
• Regular and on-time attendance.

Responsibilities

• Develop and lead the execution of a comprehensive channel strategy aligned with business goals.
• Drive partner engagement models that support service-led growth and high-value solution selling.
• Identify, recruit, and onboard new channel partners aligned with strategic objectives.
• Build and maintain strong executive-level relationships with key partners.
• Define and track KPIs to evaluate partner performance and program effectiveness.
• Lead quarterly business reviews (QBRs) and provide actionable insights to improve outcomes.
• Collaborate with sales, marketing, product, and operations teams to ensure alignment across the partner lifecycle.
• Serve as a key contributor to the global channel leadership team, influencing go-to-market (GTM) strategies.
• Continuously assess market trends, partner feedback, and competitive dynamics to refine the channel model.
• Champion new initiatives that enhance partner value and drive net-new customer acquisition.
• Other duties as assigned by senior management

Benefits

• Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package.
• There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, tuition assistance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager