Senior Manager, Change Management - Tech Ops, Digital Acceleration

Walmart • Bentonville, AR

1d • $90,000 - $180,000

About The Position

Join the team driving digital strategy and transformation for Walmart’s Global Governance (GG) organization. The Senior Manager, Technology Operations role is a critical role on the GG Digital Acceleration team that oversees technology alignment with strategic business objectives, execution of our digital solutions, provides direction on long-term technology strategy, and explores new technology opportunities to drive efficiency and effectiveness. The Global Governance organization is a critical support function for Walmart. The Senior Manager, Technology Operations - Digital Acceleration role will be the vertical lead supporting technology initiatives for Global Governance. What you'll do... Lead Technology Initiatives: Oversee the full lifecycle of new technology projects, from concept to implementation. Conduct discovery sessions to identify customer, operational, and compliance needs, and translate high-level requirements into actionable features in partnership with cross-functional stakeholders. Strategic Planning & Execution: Develop and communicate business plans, objectives, and key results with clear success criteria. Monitor project progress, adjust performance as needed, and create contingency plans to ensure successful outcomes. Drive and execute projects across divisions, ensuring alignment with organizational goals and strong user adoption through effective change management. Product & Budget Management: Manage product roadmaps and backlogs, coordinate budgeting efforts, and assess ROI to prioritize initiatives. Prepare budget recommendations and identify resource needs for senior leadership approval. Customer Advocacy & Stakeholder Engagement: Champion a customer-centric delivery model by building strong partnerships across the business. Drive accountability for commitments and outcomes, and promote continuous improvement by soliciting and applying feedback. Continuous Improvement: Evaluate the effectiveness of current plans and programs, consult with key stakeholders, and implement strategies to enhance efficiency and cost-effectiveness. Citizen Development Leadership: Govern and lead Global Governance citizen development initiatives on low-code/no-code platforms. Define operating standards, ensure security and compliance, and empower the citizen developer community through training and support. Track adoption, value realization, and risk metrics to drive ongoing program improvement. What you'll bring… The ability to translate business needs into actionable technology roadmaps and feature-level requirements A proven track record of collaborating with technical teams Ease building compelling business cases showing ROI measurements A history of managing product lifecycles and driving product success Strong verbal and written communication skills Comfort effectively convey strategies to senior leadership An inclination to actively seek opportunities for improved efficiency Mastery navigating complex business or technical processes to enhance product workflows The ability to thrive in and contribute to high-performance cultures within teams An inspirational approach guiding cross-functional teams through change

Requirements

• The ability to translate business needs into actionable technology roadmaps and feature-level requirements
• A proven track record of collaborating with technical teams
• Ease building compelling business cases showing ROI measurements
• A history of managing product lifecycles and driving product success
• Strong verbal and written communication skills
• Comfort effectively convey strategies to senior leadership
• An inclination to actively seek opportunities for improved efficiency
• Mastery navigating complex business or technical processes to enhance product workflows
• The ability to thrive in and contribute to high-performance cultures within teams
• An inspirational approach guiding cross-functional teams through change
• Bachelor’s degree in computer science, engineering, or related area.
• 5 years’ experience in technology, product management, system management and integration, process design, technology operations or related area
• Bachelor's degree in Business Administration, International Studies, Engineering, Information Technology, or related field and 4 years’ experience in communications, human resources, or related area OR 6 years’ experience in communications, human resources, or related area.

Nice To Haves

• Master’s degree in computer science, engineering, business administration, or related area
• 7 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex products.
• Experience establishing and scaling citizen development programs, including governance, enablement, and risk controls.
• Working knowledge of REACH, Airtable, and Code Puppy to support governed workflow automation and citizen development.
• Leadership of cross-functional task forces or projects, Microsoft Office

Responsibilities

• Lead Technology Initiatives: Oversee the full lifecycle of new technology projects, from concept to implementation.
• Conduct discovery sessions to identify customer, operational, and compliance needs, and translate high-level requirements into actionable features in partnership with cross-functional stakeholders.
• Strategic Planning & Execution: Develop and communicate business plans, objectives, and key results with clear success criteria.
• Monitor project progress, adjust performance as needed, and create contingency plans to ensure successful outcomes.
• Drive and execute projects across divisions, ensuring alignment with organizational goals and strong user adoption through effective change management.
• Product & Budget Management: Manage product roadmaps and backlogs, coordinate budgeting efforts, and assess ROI to prioritize initiatives.
• Prepare budget recommendations and identify resource needs for senior leadership approval.
• Customer Advocacy & Stakeholder Engagement: Champion a customer-centric delivery model by building strong partnerships across the business.
• Drive accountability for commitments and outcomes, and promote continuous improvement by soliciting and applying feedback.
• Continuous Improvement: Evaluate the effectiveness of current plans and programs, consult with key stakeholders, and implement strategies to enhance efficiency and cost-effectiveness.
• Citizen Development Leadership: Govern and lead Global Governance citizen development initiatives on low-code/no-code platforms.
• Define operating standards, ensure security and compliance, and empower the citizen developer community through training and support.
• Track adoption, value realization, and risk metrics to drive ongoing program improvement.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees