Senior Manager, Center of Expertise
About The Position
The Senior Manager, Center of Expertise will lead a team of deep product and domain experts who support internal teams on strategic customer engagements. This role requires a highly collaborative, articulate, and organized leader with strong technical acumen across Veeam products and a passion for driving measurable customer outcomes. You will lead a team of Domain Engineering Specialists (DES) who will be subject matter experts for a variety of products including Veeam Data Platform (VDP),Veeam Data Cloud (VDC), Vault, and Kasten. The team partners with customer-facing teams to conduct onboarding, readiness assessments, data modeling, telemetry analysis, and risk discussions with executive stakeholders (CISO/CIO). Your team will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) to drive optimization and identify expansion opportunities. Success in this role requires strong cross-functional collaboration and the ability to manage multiple initiatives simultaneously, ensuring Veeam’s most valuable customers receive expert support at critical moments in their lifecycle.
Requirements
- 5+ years of experience in Customer Success, Account Management, or related customer-facing roles
- 2+ years of people management experience preferred
- Demonstrated experience building, training, managing, and developing high-performing teams
- Proven technical expertise with data centers and data protection technologies
- Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers
- Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated
- Strong communication and cross-functional collaboration skills
- Adaptability to evolving roles, priorities, and organizational needs
- Demonstrated work ethic and commitment to teamwork
Responsibilities
- Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development
- Manage team performance against established goals and quotas
- Coach team members to improve technical depth, customer engagement skills, and measurable results
- Foster a positive, high-performance team culture aligned with Veeam’s Core Values
- Lead process improvement initiatives to maximize departmental effectiveness and scalability
- Monitor and improve operational metrics through data-driven analysis
- Serve as a mentor to Managers and Associate Managers, sharing leadership best practices
- Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence
- Strengthen customer relationships and help build a strong service reputation across strategic accounts
- Delegate effectively and empower team members to operate with ownership and accountability
- Perform other duties as required
Benefits
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
