Senior Manager, Business Operations

Stepful•New York, NY

About The Position

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most. As our Senior Manager, Business Operations you will own key special projects as we scale our Allied Health portfolio. You will become a subject-matter expert and experiment with solutions that can support profitable, 10x growth in active students. In this role, you will work cross-functionally with Learning, Product, Sales, Customer Success, and other Operations teams. You will be responsible for building a key pillar of Stepful’s growth story.

Requirements

You have 7+ years of experience, including in an operational role at a high-growth startup
You are passionate about helping students change their lives through access to education
You thrive in a fast-paced, ambiguous environment
You are highly analytical, taking a structured approach to breaking down complex problems
You have excellent communication skills that reflect in clear and concise writing and presenting
You are an expert collaborator who is able to lead through influence and coordinate diverse stakeholders at various levels
You are willing to do whatever it takes to get the job done successfully and maintain a high bar for execution
You learn quickly through experimentation

Nice To Haves

You’ve worked in EdTech or HealthTech

Responsibilities

Support program performance by driving execution against agreed-upon goals related to profitability, margin, and unit economics
Partner with functional leaders to build and maintain program-level scorecards, including financial and qualitative metrics
Execute against a program roadmap defined with the SVP of Growth, while surfacing insights, risks, and opportunities to inform prioritization and decision-making
Identify gaps in performance and works with cross-functional partners to drive improvements
Contribute to the development of business cases for program initiatives, investments, or optimizations
Facilitate coordination across Sales, CS, Learning, and Ops to ensure teams are aligned on program priorities
Support integrated planning processes across functions to drive cohesive execution
Identify and escalates risks, misalignment, or tradeoffs impacting program outcomes
Help drive accountability across teams for delivering against shared goals
Support coordination with instructors, SMEs, and other stakeholders for key initiatives and B2B opportunities
Prepare program performance updates, risks, and insights for senior leadership reviews
Partner with leadership on external stakeholder interactions (e.g., accreditors, regulators, trade associations)
Contribute program insights to resource allocation and prioritization discussions