Senior Manager, Business Operations

Pfizer • New York City, NY

3d • Hybrid

About The Position

The Senior Manager, Business Operations, reports to the Business Operations Lead for Pfizer Global Hospital & Biosimilars (GH&B) and provides day-to-day operational support to maximize the effectiveness of the global organization. Specifically, this role will be responsible for supporting communication and colleague engagement strategies that build morale, promote desired colleague mindsets and behaviors, and drive engagement. It also includes owning digital communications tools and channels that support the needs of the organization and its leaders, as well as driving key recognition, engagement, governance, and cultural initiatives globally. The colleague will work collaboratively with and seek input from cross-functional team members such as members of the GH&B leadership team, business operations peers, manufacturing, legal, and others.

Requirements

• Minimum required: Bachelor’s degree, preferably in communications, English, social sciences, business/economics, healthcare/pre-med, or related fields
• 7 years experience in commercial/marketing, manufacturing, communications, HR/Px, or business operations, preferably in complex, global, regulated, or science-driven environments

Nice To Haves

• Master's degree
• Excellent strategic thinking, writing, editing, storytelling skills, and editorial judgement with a proven ability to convey complex ideas across formats and channels.
• Experience leading successful internal communications or colleague engagement initiatives and programs.
• High attention to detail, strong organizational skills, and sound judgment under pressure.
• Demonstrated track record working with and influencing both individuals and multidisciplinary teams in a complex, fluid and matrix environment.
• Excellent networking and relationship building skills and the ability to interact with confidence with various levels and functions.
• Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure.
• Proactive self- starter, and able to work independently.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Lead key initiatives and programs related to GH&B internal colleague engagement (e.g., recognition, leader engagement, communication, etc.), including driving planning, content development, and execution.
• Manage and optimize global Sharepoint, Viva Engage, OnMessage, group mailboxes, and related internal channels in support of GH&B priorities.
• Assist in the development of slide content, videos and leadership talking points for internal meetings.
• Ensure organizational changes, content, etc. are communicated regularly and/or in a timely manner across GH&B forums and to functional GH&B business operations colleagues.
• Maintain a system to capture recognition and drive participation in internal programs to recognize and reward performance and achievements.
• Support GH&B meeting and governance needs on an ad-hoc basis, such as action and metrics tracking, logistics planning for internal meetings/visits, etc.
• Support maintenance of GH&B externally-facing narrative, key messages, fact base, and supporting resources (e.g., walking decks, message guides, etc.)
• Draft internal and external leader communications (e.g., social posts, talking points, etc.), review metrics and develop optimization strategies
• Support meeting planning and communication needs of key functions in partnership with business operations leaders, including functional town halls, organizational announcements, and related needs.
• Serve as a key point of integration across GH&B functions related to communication, colleague engagement, and business operations functions, in particular identifying and advancing opportunities for improved alignment and best practice sharing across functions
• Represent the function professionally and effectively in cross-functional forums.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level