Senior Manager Business Operations - Variable Policyholder Benefits | Hybrid

Allianz Insurance•Minneapolis, MN

1d•$82,000 - $124,000•Hybrid

About The Position

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity. You will partner with Director/Sr. Director to operationalize strategic goals and lead a team within an assigned team of the Enterprise Operations department. You will build priorities, achieve our performance targets, and deliver a positive experience to both policyholders and producers. You will report to the Director Business Operations.

Requirements

4 or more years experience required: successful strategic leadership, relationship and customer service skills; financial, insurance or operations.
Four year degree required: business or related field or equivalent work experience
You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

Responsibilities

Build department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while building controls and managing risks.
Promote a customer-centric environment within the team and build successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
Maintain a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through an understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies.
Coordinate change projects within assigned team to support the evolving service strategy. Ensure flexibility and change readiness.
Coach and develop team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicit employee feedback and build employee engagement action plans. Use workforce planning models to assess staff needs.
Establish successful working relationships with peers and Operations leaders. These relationships also extend to partners and vendors. The goal of these relationships is to deliver a high-quality end-to-end customer experience that align with the service strategy and company-wide priorities.
Utilization of artificial intelligence tools and resources (e.g. generative AI).