Senior Manager, Business Operations eCommerce
About The Position
Develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with Performance Standards objectives. Lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives. Collaborate with cross-functional teams, including Product, Customer Service, and Data Analytics, to identify and address key drivers of seller performance. Provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency. Manage communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards. Drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement. Stay informed of industry trends and best practices related to seller management and performance optimization. Build, maintain and own process to ensure Product Roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust.
Requirements
- Bachelor's degree in Business, Operations Management, or a related field. Master's degree or MBA preferred.
- 7-10 years of experience in operations management, with a focus on seller performance management or seller/vendor relations, preferably in an e-commerce or online Marketplace.
- Proven leadership skills with the ability to manage and motivate a high-performing team.
- Strong analytical and problem-solving skills, with the ability to drive decisions based on data.
- Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
- Deep understanding of e-commerce operations and marketplace dynamics.
- Experience with data analysis tools and software (e.g., Excel, SQL, Tableau) is preferred.
Responsibilities
- Develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with Performance Standards objectives.
- Lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives.
- Collaborate with cross-functional teams, including Product, Customer Service, and Data Analytics, to identify and address key drivers of seller performance.
- Provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency.
- Manage communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards.
- Drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement.
- Stay informed of industry trends and best practices related to seller management and performance optimization.
- Build, maintain and own process to ensure Product Roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust.
Benefits
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
General Merchandise Retailers
Number of Employees
5,001-10,000 employees
