Senior Manager, Business Banking Digital & Payments Strategy

Hancock Whitney • New Orleans, LA

9d

About The Position

The Senior Manager, Business Banking Digital & Payments Strategy is responsible for Business Banking’s digital and payments strategy, shaping the end-to-end client journey across digital delivery, onboarding, deposits, Treasury Management, and Merchant Services. This strategic role ensures Business Banking capabilities evolve cohesively and scale effectively, translating strategic priorities into measurable outcomes.

Requirements

• Bachelor’s degree (advanced professional experience in business banking, digital enablement, payments, and cross-functional transformation may be considered in lieu of formal advanced degrees.)
• 10 years of progressive experience in business banking, lending, SBA, or financial services strategy required.
• Demonstrated experience leading complex, cross-functional initiatives spanning product, credit, risk, digital, payments and operations.
• Experience supporting portfolio strategy, pricing alignment, workflow modernization, or digital transformation at scale.

Responsibilities

• Define and maintain Business Banking digital priorities across lending, onboarding, SBA, deposits, treasury management, merchant services, and payments.
• Partner with cross-functional teams to enhance workflows that improve speed, consistency, scalability, and client experience.
• Drive deeper and more effective use of existing platforms and digital solutions including nCino and related tools.
• Lead an integrated Business Banking payments strategy spanning Treasury Management and Merchant Services.
• Define how payments capabilities fit within the Business Banking relationship model and end-to-end client journey.
• Partner on payments onboarding, activation, training, and field readiness to drive adoption and revenue impact.
• Support scalable SBA intake, tracking, and portfolio management through digital platforms while reducing manual workarounds and process friction.
• Coordinate Business Banking-driven enhancements with Technology, Legal, Risk, Compliance, and Operations partners.
• Establish and monitor adoption, usage, performance, and outcome metrics across digital and payments initiatives.
• Identify gaps and opportunities for continuous improvement to strengthen execution discipline and scalability across the Business Banking journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level