Senior Manager, Business Analytics

CVS Health

1d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At Aetna®, part of CVS Health, we proudly serve more than 26 million medical members through our broad range of health plan offerings. We're committed to delivering a simpler, more meaningful, and personal health care experience to each of them. Our team is dedicated to enhancing the mental well‑being of our members by leveraging data‑driven insights and advanced analytics. As a Senior Manager, Business Analytics, you will play a critical role in supporting our Aetna members and our business by translating complex data into actionable insights that improve mental health outcomes, access, and affordability. Through close collaboration with cross‑functional partners, you will help identify analytic opportunities, develop robust reporting solutions, and empower data-driven decision‑making that supports our mission of fostering a healthier, more resilient community. The Senior Manager, Business Analytics is an individual contributor position that will work in partnership with business leaders, clinicians, analysts, and external stakeholders to develop strategies for analytics solutions. This includes developing measurement strategies to monitor, report, and present performance indicators to internal business leaders and external stakeholders. This role can be remote in the US and must align with either Central or Eastern time zone work schedules

Requirements

• 7+ years of healthcare payor or provider experience managing analytics, quality measurement and improvement initiatives.
• 5+ years of experience conducting analysis with healthcare claims and services data.
• 5+ years of experience with SQL programming in a data warehouse or big data analytics environment.
• 5+ years of experience developing business cases, visual insights, and PowerPoint presentations to drive business decision making.
• 5+ years of experience analyzing data with Excel, BI and data wrangling tools (Power BI, Tableau, Alteryx, Dataiku, or similar).
• 5+ years of experience developing KPIs for performance and quality improvement initiatives.
• Strong knowledge of user-centered design principles and visualization best practices.
• In-depth knowledge of healthcare industry standards, regulations, and data privacy.
• Strong analytical and problem-solving skills are essential, as well as time management, attention to detail, and adaptability.
• Strong project management and organization skills.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and present findings and results to various audiences.
• Ability to work independently and effectively to drive projects to completion.
• Ability to manage conflicting priorities and multiple projects concurrently.
• An ability to travel up to 10% for meetings as needed

Nice To Haves

• Experience with Google Cloud Platform services such as BigQuery and Vertex AI.
• Experience with BI, data wrangling, and reporting tools (Tableau, Power BI, Alteryx, Dataiku, Business Objects, or similar)

Responsibilities

• Serves as a trusted partner and advisor to business leaders.
• Manages communications with external providers and vendor partners to drive improvement in clinical quality, access, member experience, and other performance outcomes.
• Develops robust business cases, visual insights, and presentations to communicate clear quality improvement objectives, metric definitions, evaluation methods, and performance results to various audiences.
• Presents clear, data-driven narratives, visualizations, and recommendations to business leaders and stakeholders to drive informed business decisions.
• Develops project plans, timelines, and implements project objectives on time from start to finish.
• Collaborates with internal and external stakeholders to translate business needs into requirements.
• Performs analyses using healthcare claims, clinical, and financial data in a relational database environment, including development of SQL queries and stored procedures.
• Deve3/16lops reports and dashboards by combining and aggregating data from multiple sources.
• Interprets results and makes recommendations for improved processes, metric definitions, and evaluation methods.
• Performs extensive data validation to ensure results meet stakeholder needs.
• Prepares documentation such as process diagrams, wireframes, metric definitions, and pseudocode.
• Monitors availability, consistency, and accuracy of business data.
• Provides feedback and advice to management to guide decision making.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees