Senior Manager - Audit Competency and Skill Development
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Senior Manager, Audit Competency and Skill Development, is responsible for the execution, integration, and ongoing operation of the Internal Audit Skills and Development group. Reporting to the Director, this role supports the development of IAG skill development, career pathing, competency framework, in alignment with Audit Standards and Industry Best Practices. The role plays a critical part in strengthening program ownership, cross-functional coordination, and control discipline, supporting Internal Audit’s ability to maintain appropriate staffing competencies and skills in alignment with regulatory and professional expectations.
Requirements
- Bachelor’s degree or equivalent experience.
- Significant experience within Internal Audit, Risk Management, Compliance, or a regulated financial services environment.
- Demonstrated experience executing or skills assessments and or/competency management
- Strong analytical, documentation, and reporting skills aligned to audit and regulatory expectations.
- Strong execution and follow-through mindset
- Ability to influence without authority
- High attention to detail and control discipline
- Clear, structured communication
- Comfort operating in regulated, high-visibility environments
Nice To Haves
- Experience supporting enterprise or audit-specific talent and performance programs.
- Familiarity with audit methodology, QA, or regulatory examination environments.
- Experience working in complex, matrixed organizations.
Responsibilities
- Execute the newly established operating model, ensuring consistent implementation across all key process areas.
- Drive day-to-day coordination across Professional Practices, Colleague Experience Group (CEG), and Audit Leadership to ensure clear ownership, effective handoffs, and integrated execution.
- Identify execution gaps, inconsistencies, or breakdowns in accountability and escalate appropriately.
- Provide input on skills and competency needs as part of the annual planning process, including utilization and staffing needs
- Partner with Professional Practices to support skills and staffing adequacy assessments and related follow-up actions.
- Support consistent application of the IAG competency framework
- Monitor Audit Specific skill development or action plans; identify risks, delays, or gaps and coordinate remediation.
- Support documentation and maintenance of controls, and RCMs to ensure audit-ready evidence and sustainability.
- Track action plans and milestones related to QA findings, regulatory feedback, and internal commitments.
- Support Management Reporting, QA reviews, and Audit Committee or regulatory materials, as required.
- Coordinate across CEG, Professional Practices, and portfolio leadership to ensure consistent execution and accountability.
- Prepare and deliver talent-related insights for senior management and committee-level reporting.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
