Senior Manager, Asset Management and End User Computing

Medica • Minnetonka, MN

1d • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica is seeking an experienced Sr. Manager, Asset Management and End User Computing. This role is ideal for a strategic and operations focused thinker with a depth of experience in service operations, who thrives in a mission-driven, healthcare-focused organization and is passionate about ensuring efficiency, scalability, financial integrity and compliance. Key Responsibilities We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Oversee the strategic and operational management of IT asset lifecycle and end user computing services. Ensure optimal performance, compliance, and cost-effectiveness of hardware, software, and EUC platforms. Lead teams responsible for asset tracking, procurement, deployment, support, and retirement, while driving innovation and user satisfaction across the enterprise. Key Accountabilities: Develop and execute strategic plans for IT asset lifecycle and EUC services Lead procurement, inventory, and retirement processes for hardware/software assets Ensure compliance with software licensing, security policies, and audit requirements Oversee EUC support operations, including desktop engineering, VDI, and mobile device management Manage vendor relationships and service contracts related to hardware, software, and EUC platforms Implement and maintain asset tracking systems and CMDB accuracy Drive standardization of end user devices and configurations Monitor KPIs and SLAs to ensure high-quality service delivery Lead cross-functional initiatives to improve end user digital workplace experience and productivity Mentor and develop team members, fostering a culture of accountability and innovation

Requirements

• Bachelor's degree or equivalent experience in related field
• 7 years in area of supervision
• 2 years of management responsibility

Nice To Haves

• Experience with ITSM tools, CMDB, and asset tracking systems
• Strong project management skills with proven successful leadership in organization - wide implementation
• Ability to understand federal and state laws and regulations addressing security, confidentiality, and privacy of health information
• ServiceNow Experience
• Experience supporting Azure Virtual Desktop (AVD) environments, including virtual desktop and application delivery in Azure
• Experience supporting Windows and macOS platforms, including Mac hardware, macOS administration, and Apple ecosystem tools
• Healthcare industry experience is desired

Responsibilities

• Develop and execute strategic plans for IT asset lifecycle and EUC services
• Lead procurement, inventory, and retirement processes for hardware/software assets
• Ensure compliance with software licensing, security policies, and audit requirements
• Oversee EUC support operations, including desktop engineering, VDI, and mobile device management
• Manage vendor relationships and service contracts related to hardware, software, and EUC platforms
• Implement and maintain asset tracking systems and CMDB accuracy
• Drive standardization of end user devices and configurations
• Monitor KPIs and SLAs to ensure high-quality service delivery
• Lead cross-functional initiatives to improve end user digital workplace experience and productivity
• Mentor and develop team members, fostering a culture of accountability and innovation

Benefits

• Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees