(USA) Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

Walmart • Bentonville, AR

16d

About The Position

Join Walmart’s AI Revolution in Last-Mile Delivery In Walmart’s Last-Mile Delivery team, we’re building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver—our largest last-mile network—now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart’s eCommerce growth by enabling fast, flexible, and cost-effective fulfillment. Position Summary We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

Requirements

• 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
• Strong problem-solving skills and ability to translate data into operational impact.
• Proficiency in SQL and data visualization tools (e.g., Tableau).
• Experience collaborating across product, operations, and technical teams.
• Effective communicator with an ability to explain complex ideas to non-technical audiences.

Nice To Haves

• 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.
• Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.
• Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.
• Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions. Experience in building Go-To-Market strategy and launch execution plan, performing A/B tests, and defining metrics and measuring outcomes.
• Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.
• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership.
• Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes. Advanced SQL skills
• Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problems.

Responsibilities

• Define and map workflows across Spark’s last-mile operations where automation can be applied.
• Build orchestration frameworks to coordinate between AI agents and operations teams.
• Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.
• Track system performance for auto-resolution rates, manual escalations, and intervention speed.
• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.
• Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.
• Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.
• Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level