Senior Manager - Agile Practice Management

CVS Health • Hartford, CT

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Key Responsibilities Program Ownership and Strategy Own and manage large size programs and complex projects, ensuring alignment to enterprise and business-unit strategies. Partner with technology and business leaders to define success criteria, expected outcomes, and value realization plans for major projects in the program. Continuously assess program health, balancing risk, capacity, dependencies, and value delivered; recommend adjustments to scope, sequencing, or resourcing as needed. Program Leadership and Delivery Excellence Lead, monitor, and support delivery managers and program teams to achieve program goals—providing guidance, feedback, coaching, and accountability. Step in directly to manage complex or high-profile programs or projects when needed, ensuring successful delivery from initiation through closure, including planning, execution, and transition to run. Ensure that all projects in the program operate with clear plans, defined deliverables, and measurable outcomes; establish expectations for planning horizons, milestone management, and risk mitigation. Promote disciplined execution practices across teams, including effective backlog management, dependency management, and change control. Governance, Process, and Standards Establish, refine, and maintain project and program governance frameworks, including roles, decision rights, approval thresholds, reporting cadence, and escalation protocols. Standardize core program and project management practices across teams, with clear templates and expectations for status reporting, RAID (Risks, Assumptions, Issues, Dependencies) tracking, and stakeholder communication. Drive adoption of consistent metrics and KPIs to track progress, quality, financial performance, and value realization across the program. Partner with central PMO, Product, Business and Technology stakeholders to align on methodologies, standards, and reporting expectations. Stakeholder Management and Executive Communication Lead program status reporting and executive communications; provide clear, concise, and actionable updates to senior leadership, highlighting progress, risks, decisions, and tradeoffs. Build strong relationships with business owners, product leaders, and technology partners to ensure shared understanding of priorities, timelines, and constraints. Anticipate and proactively surface cross-program dependencies and impacts; drive collaborative solutions across teams and functions to keep the program on track. Serve as a thought partner on program-level decisions, including which initiatives to start, slow down, stop, or scale based on capacity, risk, and strategic value. Risk Management and Problem Solving Identify risks early, anticipate roadblocks, and implement mitigation strategies across programs; ensure that delivery leads are managing risk effectively within their areas. Coordinate cross-functional responses to issues that threaten timeline, budget, scope, or quality, ensuring that decisions are made with appropriate speed and stakeholder involvement. Use data and structured analysis to recommend tradeoffs and recovery plans when programs deviate from plan. Team Leadership and Culture Foster a culture of continuous improvement, transparency, accountability, and collaboration across program and delivery teams. Develop and mentor delivery managers and program leaders, helping them grow in areas such as planning, stakeholder management, communication, and risk management. Encourage teams to adopt product model toolsets and best practices, including Rally (or similar tools), road mapping, initiative execution plans, and budget tracking. Role model behaviors emphasize partnership, clarity, and follow-through.

Requirements

• 7-10+ years of work experience in a program/project management environment
• Experience as a Program Manager
• Experience managing budgets
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skill

Nice To Haves

• Agile Certifications
• Understanding of network provider and claims process
• Direct people management experience managing a team of Project Managers/Scrum Masters

Responsibilities

• Program Ownership and Strategy
• Program Leadership and Delivery Excellence
• Governance, Process, and Standards
• Stakeholder Management and Executive Communication
• Risk Management and Problem Solving
• Team Leadership and Culture

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees